After Sales Service Coordinator

MEIKO (Suisse) AG; Petaling Jaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading cleaning solutions provider in Petaling Jaya is seeking a Service Coordinator to manage service calls, coordinate customer inquiries, and ensure smooth operations. The ideal candidate holds a Diploma in Mechanical or related fields and has experience in customer support. This full-time role offers career growth opportunities within SEA and competitive benefits including health insurance.

Benefits

15 days annual leave (1st year)

20 days annual leave (2nd year onward)

Health insurance

Career growth opportunities

Team building/events

Professional development

Qualifications

• 1-2 years of administrative technical service or customer support experience.
• Experience in ABAS is preferred.
• Able to understand technical matters.

Responsibilities

• Ensure every service call is recorded and monitored in the system.
• Coordinate customers' service inquiries via multiple channels.
• Update T&C dates and warranty start dates in ABAS.
• Ensure smooth delivery of service and spare parts.
• Track open service issues and ensure their closure.
• Monitor and implement MOQ for spare part stock.

Skills

Communication skills

Technical understanding

Microsoft Office proficiency

Education

Diploma or Technical Certificate in Mechanical, Electrical, or Mechatronics Engineering

Tools

ABAS

Microsoft Excel

Job description

Overview

MEIKO CLEAN SOLUTIONS (SEA) SDN. BHD. is the Malaysian subsidiary of the German MEIKO Group, a world-leading manufacturer of commercial glass and dishwashers as well as washer-disinfectors for hospitals and care homes. The product portfolio also includes food waste treatment systems.

About your role

• Ensure every service call (breakdown or maintenance contract) is recorded and monitored in the system.
• Handling and coordinating customers' service inquiries - including email, phone call, text etc Breakdown / complaint (Quotation, Warranty, etc.)
• Update T&C date and warranty start date in ABAS
• Create in ABAS for new customer for partnernet registration when necessary
• ensure smooth delivery of service and spare parts including paperwork submission
• ensure tracking of open service issues and ensure 100% closure of the complaint received related to service or spare part by working closely with the respective end customer, Service Engineer and / or the dealer.
• Monitor and implement right MOQ for each category of spare part stock in MY & SG based on the population of the machine (GG, GK, Green Waste, KD) in each country within the region

Requirements

• Diploma or Technical Certificate in Mechanical, Electrical, or Mechatronics Engineering or equivalent
• 1-2 years of Administrative technical service / Customer Support experience
• experience in ABAS preferred
• well versed in Microsoft Office, Excel.
• good communication skills.
• able to understand technical matters

What we offer

• 15 days annual leave (1st year of service)
• 20 days annual leave (2nd year onward)
• Health insurance
• Opportunities for career growth in SEA, Singapore, and Korea
• Team building/events
• Professional development
• Job Type: Full-time, Permanent

Welcome at MEIKO

Ready to join? Apply now and start your journey with the MEIKO family! Please send us your application to the following e-mail adress: [e-mail]