Advisor I, Customer Service – French

Minacs; Kuala Lumpur; On-site; MYR 24,000 - 48,000; Full time

Job summary

A leading company in customer service is looking for an Advisor I to handle customer interactions through various channels. The ideal candidate will ensure service meets performance indicators while resolving customer inquiries significantly contributing to overall satisfaction.

Qualifications

• Relevant experience preferred, courteous demeanor.
• Strong computer navigation skills and PC knowledge.
• Skilled in multi-tasking and flexible.

Responsibilities

• Provide customer service support via calls or Internet.
• Clarify customer requirements and resolve issues.
• Maintain knowledge of client products/services.

Skills

Customer service orientation

Strong communication skills

Attention to detail

Multi-tasking

Education

High school diploma

Job description

bcookie Used in order to detect spam and improve the website's security. Maximum Storage Duration: 1 year Type: HTTP Cookie

lidc Registers which server-cluster is serving the visitor. This is used in context with load balancing, in order to optimize user experience. Maximum Storage Duration: 1 day Type: HTTP Cookie

wp-wpml_current_language Designates the country code that is calculated based on the user's IP address. Used to determine what language should be used for the visitor. Maximum Storage Duration: Session Type: HTTP Cookie

_tt_enable_cookie Used by the social networking service, TikTok, for tracking the use of embedded services. Maximum Storage Duration: 1 year Type: HTTP Cookie

_fbp Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers. Maximum Storage Duration: 3 months Type: HTTP Cookie

lastExternalReferrer Detects how the user reached the website by registering their last URL-address. Maximum Storage Duration: Persistent Type: HTML Local Storage

lastExternalReferrerTime Detects how the user reached the website by registering their last URL-address. Maximum Storage Duration: Persistent Type: HTML Local Storage

topicsLastReferenceTime Collects data on the user across websites - This data is used to make advertisement more relevant. Maximum Storage Duration: Persistent Type: HTML Local Storage

Some of the data collected by this provider is for the purposes of personalization and measuring advertising effectiveness.

_ga Used to send data to Google Analytics about the visitor's device and behavior. Tracks the visitor across devices and marketing channels. Maximum Storage Duration: 2 years Type: HTTP Cookie

_ga_# Used to send data to Google Analytics about the visitor's device and behavior. Tracks the visitor across devices and marketing channels. Maximum Storage Duration: 2 years Type: HTTP Cookie

_gcl_au Used by Google AdSense for experimenting with advertisement efficiency across websites using their services. Maximum Storage Duration: 3 months Type: HTTP Cookie

_gcl_ls Tracks the conversion rate between the user and the advertisement banners on the website - This serves to optimise the relevance of the advertisements on the website. Maximum Storage Duration: Persistent Type: HTML Local Storage

li_sugr Collects data on user behaviour and interaction in order to optimize the website and make advertisement on the website more relevant. Maximum Storage Duration: 3 months Type: HTTP Cookie

privacy_sandbox/topics/registration/ Pending Maximum Storage Duration: Session Type: Pixel Tracker

tt_appInfo Used by the social networking service, TikTok, for tracking the use of embedded services. Maximum Storage Duration: Session Type: HTML Local Storage

tt_pixel_session_index Used by the social networking service, TikTok, for tracking the use of embedded services. Maximum Storage Duration: Session Type: HTML Local Storage

tt_sessionId Used by the social networking service, TikTok, for tracking the use of embedded services. Maximum Storage Duration: Session Type: HTML Local Storage

_ttp[x2] Used by the social networking service, TikTok, for tracking the use of embedded services. Maximum Storage Duration: 1 year Type: HTTP Cookie

Maximum Storage Duration: Persistent Type: HTML Local Storage

phenom-te8/a31.png Pending Maximum Storage Duration: Session Type: Pixel Tracker

ttcsid_CSHNJORC77UAC5GFG2Q0 Pending Maximum Storage Duration: 1 year Type: HTTP Cookie

ttcsid_CTN8VERC77U8UG3MB70G Pending Maximum Storage Duration: 1 year Type: HTTP Cookie

ttcsid_D0JJF0JC77UC6V9L116G Pending Maximum Storage Duration: 1 year Type: HTTP Cookie

Maximum Storage Duration: Persistent Type: HTML Local Storage

List of domains your consent applies to: [#BULK_CONSENT_DOMAINS#]

[#IABV2_TITLE#] [#IABV2_BODY_INTRO#]

[#IABV2_TITLE#] [#IABV2_BODY_INTRO#] [#IABV2_BODY_LEGITIMATE_INTEREST_INTRO#] [#IABV2_BODY_PREFERENCE_INTRO#] [#IABV2_BODY_PURPOSES_INTRO#] [#IABV2_BODY_PURPOSES#] [#IABV2_BODY_FEATURES_INTRO#] [#IABV2_BODY_FEATURES#] [#IABV2_BODY_PARTNERS_INTRO#] [#IABV2_BODY_PARTNERS#]

About Cookies are small text files that can be used by websites to make a user's experience more efficient.

About Cookies are small text files that can be used by websites to make a user's experience more efficient.

The law states that we can store cookies on your device if they are strictly necessary for the operation of this site. For all other types of cookies we need your permission.

This site uses different types of cookies. Some cookies are placed by third party services that appear on our pages.

You can at any time change or withdraw your consent from the Cookie Declaration on our website.

Learn more about who we are, how you can contact us and how we process personal data in our Privacy Policy.

Please state your consent ID and date when you contact us regarding your consent.

Do not sell or share my personal information

Apply Now

Job Title:

Advisor I, Customer Service – French

Job Description

The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.

Essential Functions/Core Responsibilities

• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)

• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer

• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer

• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures

• Maintain basic knowledge of client products and/or services

• Prepare complete and accurate work including appropriately notating accounts as required

• Participate in activities designed to improve customer satisfaction and business performance

• Offer additional products and/or services

• Track, document and retrieve information in call tracking database

• Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff

Candidate Profile

• High school diploma with three to six months of relevant experience preferred

• Courteous with strong customer service orientation

• Strong computer navigation skills and PC Knowledge

• Ability to effectively communicate, both written and verbally

• Dependable with strong attention to detail

• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly

• Tolerance for repetitive work in a fast-paced, high production work environment

• Ability to work as a team member, as well as independently

• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner

• Ability to rotate shifts, as needed

• Based on location and/or program, additional experience/skills may be required

*Job requirements may vary by country and will not contravene any local laws

Career Framework Role

Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.

Supplemental Geographical Information

RECRUITER ENTER THE APPLICABLE LANGUAGE:

GERMANY - This job description does not apply to employees in Germany.

UNITED KINGDOM- EXCLUDE HIGH SCHOOL INFORMATION IN CANDIDATE PROFILE SECTION

PHILIPPINES

• Minimum of two years of college education. No prior call center experience is required

• Ability to think clearly and can explain simple issues effectively, both written and verbally

INDIA

• Ability to effectively communicate, both written and verbally

• Listen attentively to customer needs and concerns; demonstrate empathy

• Clarify customer requirements; probe for and confirm understanding of requirements or problem

• Confirm customer understanding of the solution and provide additional customer education as needed

• Ability to learn including strong problem solving skills

• Demonstrate strong probing and problem solving skills

• Should be able to handle complex queries

• Should be able to resolve customer queries independently

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Location:

MYS Kuala Lumpur Nu Tower 2

Language Requirements:

Time Type:

Full time

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

Apply Now