Advance Labeling Specialist - Burmese Speakers (Malaysia Citizen/Resident) (WFH)

TELUS Digital AI Data Solutions; Malaysia; Remote; MYR 20,000 - 100,000; Full time

Job summary

A leading company in digital solutions is looking for an Advance Labeling Specialist fluent in Burmese and English to manage content safety and labeling. This role involves working with sensitive content and requires analytical and communication skills. Candidates with a Bachelor's degree and relevant experience are encouraged to apply for this full-time, project-based position from home.

Qualifications

• Bachelor’s degree or 1 year of experience in content review.
• Fluent in English B2 and Burmese C1.
• Experience with content review tools and quality control.

Responsibilities

• Manage labeling team and ensure content safety.
• Review various content types (videos, text, etc.) for adherence to guidelines.
• Respond to customer inquiries regarding Trust & Safety.

Skills

Content analytical skills

Attention to detail

Communication

Interpersonal skills

Quality control

Continuous improvement

Education

Bachelor's degree in a related field

Tools

Microsoft Office Suite

Job description

Advance Labeling Specialist - Burmese Speakers (Malaysia Citizen/Resident) (WFH)

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Recruitment | Talent Acquisition | Psychometrician

Location: Malaysia

Work Set up: Work from home and Bring your own Device (BYOD)

Type of Employment: Full Time project-based

Start Date: July 16, 2025

The selected candidate will be responsible for the establishment and management of an excellent search and account safety labeling team. Task includes but may not be limited to:

• The role's tasks involve exposure to sensitive content including but not limited to vulgar content, violence, pornography, fake news, and other types of egregious content.
• Search Query Relevance Labeling, Content Safety Review, and Risk Type Labeling in accordance with the platform's processes and policies;
• Reviewing content (videos, images, text, audio, and account) in accordance with the platform's processes and policies;
• Responding to customer inquiries regarding Trust & Safety actions, such as abuse reports and enforcement appeals;
• Liaising with the platform's internal teams to ensure user and brand safety;
• Able to provide services on a 24x7 shift rotational the platform's request;
• Provide Appropriate Mental Health Professionals for Psychological Counseling to all labeling team members and to build a resilient working environment.
• Review complex and high-quality content for adherence to established guidelines and standards
• Different SOP on different cases in one queue based on the query type.
• Different perspectives of users to judge the risk of the content.
• Unified moderation for multiple types of content, such as video, photo, audio, account, etc.
• Multi-layer of policy guidelines to judge the risk type of the content.
• Identify and escalate issues and trends related to the content reviewed.
• Ensure that content review is completed with a high degree of accuracy and efficiency.
• Continuously work towards improving the quality of the content review process through feedback and process optimization.
• Stay up-to-date with the latest guidelines and standards, as well as new market trends and technologies.
• Perform other ad-hoc tasks assigned by the team lead.

Qualifications:

• Bachelor’s degree in a related field or at least 1 year of working experience related to content review tools and processes.
• Proficient in Microsoft Office Suits and other relevant software
• Fluent in English B2 Level and C1 in Burmese. See CEFR Rating for reference.
• Proven experience in quality control and continuous improvement in high quality and complex content review.
• Excellent content analytical skills and attention to details
• Excellent communication and interpersonal skills
• Experience in developing and implementing training program
• Experience working with content review tools and processes
• Ability to work under pressure in a fast paced environment and maintain high standards of quality

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Temporary

Job function

• Job function

  Customer Service

• Industries

  Outsourcing and Offshoring Consulting

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