Administrator - Front Desk

PwC Malaysia; Kuala Lumpur; On-site; MYR 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a Front Desk Administrator to join their dynamic team. This role involves greeting visitors, managing inquiries, and ensuring smooth communication within the organization. The ideal candidate will possess excellent communication skills and a professional demeanor, contributing to a welcoming environment for clients and staff alike. With opportunities to develop customer service skills and work in a collaborative team, this position is perfect for someone looking to grow in a corporate setting. If you are proactive and enjoy engaging with people, this is the role for you.

Qualifications

• 1-3 years of experience in a phone operator role in a corporate environment.
• Ability to communicate effectively and maintain a professional appearance.

Responsibilities

• Attend to visitors and direct them to their destinations.
• Handle inquiries via phone and maintain professional relationships.

Skills

Good communication skills

Customer service oriented

Interpersonal skills

Attention to detail

Proactive and initiative

Education

High School Diploma

Bachelor's Degree (preferred)

Tools

Telephone switchboard

Database management

Job description

Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

IFS - Operations

Management Level

Administrative

Job Description & Summary

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

Responsibilities

At the Administrative level, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

• Conduct self in a professional manner and take responsibility for work and commitments.
• Flex approach to meet the changing needs of teams and clients.
• Identify and make suggestions for improvements when problems and/or opportunities arise.
• Learn about business needs are changing and consider the impact on services provided.
• Take action to stay current with new and evolving technology.
• Handle, manipulate and analyse data and information responsibly.
• Communicate with empathy and adapt communication style to meet the needs of the situation and audience.
• Anticipate the needs of others and take appropriate action.
• Embrace different points of view and welcome opposing and conflicting ideas.
• Uphold the firm's code of ethics and business conduct.
  
  
  

As a Front Desk, You Would

• Attend to visitors by greeting them, direct them to destinations, direct calls to relevant parties, and relay message if necessary
• Deal with inquiries on the phone.
• Develop basic/good working relationships with clients and visitors
• Maintain professional appearance and behaviour when attending to the general public, and clients
• Specific tasks for phone operators:
• Use the telephone switchboard and database of telephone information quickly and efficiently
• Transfers and directs incoming calls using our telephone system and database for information access;
• Takes messages and relays written and/or verbal messages to correct PwC staff quickly
• Keeps updated on the firm's service offerings in order to respond and provide callers with correct information.
  
  

Preferred Skills

• Good communication skills, and professional appearance and behaviour
• 1-3 years of experience in a phone operator role. Experience in corporate organisation is preferred.
• Good oral and written communication skills (including English language)
• Customer service oriented
• Interpersonal and team working skills, professional personal presentation, pays attention to detail, reliable, proactive and demonstrates initiative, able to work in stressful environment
  
  
  

Education (if blank, degree and/or field of study not specified)

Degrees/Field Of Study Required

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Administrative Support, Agile Database Administration, Business Process Improvement, Calendar Management, Change Management, Clerical Support, Collaborative Forecasting, Communication, Communications Management, Concur Travel, Conducting Research, Confidential Information Handling, Corporate Records Management, Correspondence Management, Credentialing Database, Customer Relationship Management, Customer Service Excellence, Customer Service Management, Data Entry, Deployment Coordination, Digital Development, Document Scanning {+ 45 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

No

Government Clearance Required?

Yes

Job Posting End Date