Administrative Coordinator

DConcept Direct Car Importer; Klang Municipal Council; On-site; MYR 24,000 - 36,000; Full time

Job summary

An established industry player is seeking a dedicated office support professional to enhance their workshop operations. In this role, you'll respond to customer inquiries, manage service appointments, and ensure that technicians are equipped with the necessary tools and parts. You'll play a crucial role in maintaining service records and monitoring inventory, all while upholding safety and compliance standards. This position offers a dynamic work environment where your organizational and multitasking skills will shine. If you're looking to make an impact in a supportive team, this opportunity is perfect for you.

Benefits

EPF contributions

SOCSO contributions

EIS contributions

Annual leave

Medical benefit

Insurance

Compassionate leave

Marriage leave

Study leave

Examination leave

Qualifications

• Minimum SPM or Diploma in relevant fields required.
• 1 year experience in office support or automotive industry preferred.

Responsibilities

• Respond to customer inquiries and schedule service appointments.
• Monitor service timelines and maintain accurate customer records.
• Support daily operations and ensure safety protocols are upheld.

Skills

Organizational Skills

Communication Skills

Multitasking

Attention to Detail

Computer Skills

Education

SPM or Diploma in Business Administration

Diploma in Office Management

Diploma in Automotive Technology

Tools

MS Office

Job description

Job Responsibility

• Respond to customer inquiries, schedule service appointments, and provide updates on service progress.
• Process service orders and maintain accurate customer records.
• Allocate tasks to technicians based on their expertise and availability.
• Ensure technicians have the required tools, parts, and materials for their work.
• Monitor service timelines and ensure timely completion of jobs.
• Maintain and update service records, job cards, and invoices.
• Monitor and manage inventory of parts, tools, and supplies, ensuring proper storage.
• Order necessary parts and handle warranty claims or returns as needed.
• Generate invoices for services rendered and process customer payments.
• Support the workshop’s daily operations, ensuring safety protocols and cleanliness are upheld.
• Assist with administrative tasks such as phone calls, emails, and general paperwork.
• Prepare reports on workshop performance, inventory usage, and productivity.
• Provide updates to the workshop team on schedules, appointments, and any changes.
• Ensure compliance with safety, environmental, and industry-specific regulations.
• Identify and suggest improvements to customer service and operational processes.

Job Requirements

• Minimum SPM or Diploma in Business Administration, Office Management, Automotive Technology, or a related field.
• At least 1 year experience in an office support role or in the automotive industry.
• Fresh graduates are most welcome to apply.
• Able to speak in Bahasa Malaysia, English, and Mandarin.
• Strong organizational skills and attention to detail.
• Ability to multitask and prioritize effectively.
• Excellent knowledge of MS Office.
• Computer skills – using appropriate computer skills and knowledge, ranging from data entry to system analysis, to achieve work goals.
• Written and verbal communication skills.
• Safety and compliance.

Job Benefits

• EPF, SOCSO, EIS contributions
• Annual leave
• Medical benefit
• Insurance
• Compassionate leave
• Marriage leave
• Study and examination leave