Administrative Assistant

Job Responsibility

1. Respond to customer inquiries, schedule service appointments, and provide updates on service progress.
2. Process service orders and maintain accurate customer records.
3. Allocate tasks to technicians based on their expertise and availability.
4. Ensure technicians have the required tools, parts, and materials for their work.
5. Monitor service timelines and ensure timely completion of jobs.
6. Maintain and update service records, job cards, and invoices.
7. Monitor and manage inventory of parts, tools, and supplies, ensuring proper storage.
8. Order necessary parts and handle warranty claims or returns as needed.
9. Generate invoices for services rendered and process customer payments.
10. Support the workshop's daily operations, ensuring safety protocols and cleanliness are upheld.
11. Assist with administrative tasks such as phone calls, emails, and general paperwork.
12. Prepare reports on workshop performance, inventory usage, and productivity.
13. Provide updates to the workshop team on schedules, appointments, and any changes.
14. Ensure compliance with safety, environmental, and industry-specific regulations.
15. Identify and suggest improvements to customer service and operational processes.

Job Requirements

1. Minimum SPM or Diploma in Business Administration, Office Management, Automotive Technology, or a related field.
2. At least 1 year experience in an office support role or in the automotive industry.
3. Fresh graduates are most welcome to apply.
4. Able to speak in Bahasa Malaysia, English, and Mandarin.
5. Strong organizational skills and attention to detail.
6. Ability to multitask and prioritize effectively.
7. Excellent knowledge of MS Office.
8. Computer skills - using appropriate computer skills and knowledge, ranging from data entry to system analysis, to achieve work goals.
9. Written and Verbal Communication Skills.
10. Safety and Compliance.

Job Benefits

1. EPF, SOCSO, EIS contributions.
2. Annual Leave.
3. Medical benefit.
4. Insurance.
5. Compassionate leave.
6. Marriage leave.
7. Study and Examination leave.