Administrative Assistant

SLS Bearings (Malaysia) Sdn Bhd; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading company in the bearings industry seeks a young and energetic Customer Service Assistant. This role is pivotal in ensuring customer satisfaction and involves interacting across various channels, resolving inquiries, and maintaining positive client relationships. Ideal candidates should possess strong communication skills and a customer-centric approach, with opportunities for career growth in a vibrant team environment.

Benefits

EPF/Socso contributions

Work-life balance

Pleasant working environment

Opportunities for career growth

Training and guidance provided

Qualifications

• Fresh graduates encouraged to apply.
• Minimum 1-2 years' experience in customer service preferred.
• Ability to communicate well with Mandarin-speaking customers an advantage.

Responsibilities

• Interact with customers via phone, email, and social media.
• Resolve customer inquiries and escalate complex issues.
• Check and prepare customer Delivery Orders and Invoices.

Skills

Communication

Problem Solving

Customer-Centric Approach

Time Management

Education

SPM / UEC / Diploma

Job description

Job Responsibility

Customer Service

We are looking for a young and energetic Customer Service Assistant who plays a crucial role in ensuring customer satisfaction and maintaining positive relationships between the company and its clients. This position involves providing exceptional service and support to customers, addressing inquiries, resolving issues, and promoting a positive brand image. The ideal candidate should possess excellent communication skills, problem-solving abilities, and a strong customer-centric approach. They will collaborate with internal and external teams to meet the company's goals and ensure adherence to organizational policies and procedures.

What will you be expected to do?

• Interact with customers via various channels (phone, email, WhatsApp, social media) and provide prompt and professional assistance.
• Respond to customer inquiries, concerns, and complaints in a timely and courteous manner.
• Identify and assess customer needs to provide appropriate solutions and recommendations.
• Handle and resolve customer issues, escalating complex cases to senior representatives or supervisors when necessary.
• Stay updated on product knowledge, industry trends, and company updates to better assist customers.
• Collaborate with internal teams, such as sales, marketing, and technical support, to address customer queries and issues.
• Check and prepare customer Delivery Orders and Invoices, and arrange for delivery.

Job Requirements

What we are looking for?

• Required language(s): English, Bahasa Malaysia, Mandarin (speaking ability is an advantage but optional)
• Candidate must possess at least a SPM / UEC / Diploma or above.
• Fresh graduates are encouraged to apply.
• Experienced candidates will have an added advantage.
• Minimum 1-2 years' experience in related fields.
• Proven experience in customer service and internal sales.
• Excellent communication and problem-solving skills.
• Ability to understand and communicate well with Mandarin-speaking customers.
• Good time management skills for multi-tasking and managing additional projects.
• Fast learner, independent worker, and a joyful team member.

*Only shortlisted candidates will be contacted.

Job Benefits

• Working hours: 8:30 am - 5:30 pm, Monday to Friday.
• EPF/Socso contributions.
• Work-life balance and a pleasant working environment.
• Young and passionate team.
• Full-time position available.
• Opportunities for career growth and development.
• Training and guidance will be provided.