Administration Assistant Manager

ASAP Spine & Health; Puchong; On-site; MYR 100,000 - 150,000; Full time

Job summary

A healthcare center is seeking an Administration Assistant Manager to oversee daily operations and ensure efficient support functions. This role involves supervising staff, handling patient complaints, and maintaining quality service standards. Candidates should have 2-3 years of administrative experience and excellent communication skills. The position offers benefits including EPF/SOCSO, performance bonuses, and work-life balance.

Benefits

Performance Bonus

Medical claims

Work-life balance

Training provided

Company trip

Employee discounts

Qualifications

• At least 2-3 years of administrative experience preferred.
• Strong people management and conflict resolution skills required.
• Excellent verbal and written communication skills essential.

Responsibilities

• Supervise and lead administrative tasks and staff.
• Ensure smooth day-to-day operations across functions.
• Uphold high standards of patient service and experience.

Skills

Problem Solving

Healthcare Administration

Communication Skills

Customer Service

Administrative Support

Team Management

Job description

Job Responsibility

• Team Leadership & People Management:
• Supervise and lead administrative task
• Monitor daily performance, punctuality, work quality, and attitude of team members
• Provide coaching, feedback, and on-the-job training to support staff growth and accountability
• Create and manage staff duty rosters, leave planning, and backup coverage
• Foster a positive, disciplined, and collaborative work environment
• Operations Oversight:
• Ensure smooth day-to-day operations across front desk, billing, scheduling, and support functions
• Oversee patient registration flow, appointment management, and queue efficiency
• Resolve operational issues on the ground and escalate when necessary
• Customer Service Quality:
• Uphold high standards of patient service and experience
• Intervene in handling patient complaints or service recovery when needed
• Conduct regular staff briefings and service refreshers to maintain quality
• Administrative & Compliance Responsibilities:
• Ensure accurate documentation, patient records, staff records, and compliance with clinic and business SOPs
• Monitor supplies, inventory, and procurement needs of the clinic
• Assist in maintaining cleanliness, tidiness and safety protocols
• Communication & Coordination:
• Support implementation of new policies, initiatives, or software by guiding the team
• Coordinate with other departments (e.g. practitioners, human resource, marketing) on joint efforts
  
  

Job Requirements

• Administration Assistant Manager plays a key role in supporting the daily operations of our healthcare center. This position ensures that administrative, operational, and support functions run efficiently, enabling clinical teams to focus on delivering quality patient care. The Assistant Manager will work closely with the management team and staff to uphold service standards, manage workflows, and contribute to a positive patient experience. At least 2â3 years of administrative experience is preferred. Experience in healthcare or clinical setting is a bonus.
• Strong people and managing skill: Effective management skills, conflict resolution, and delegation skills are required for this role
• Strong sense of ownership: Cares deeply about patient e experience and takes initiative to solve problems and follow through
• Communication Skills: Excellent verbal and written communication skills are essential for interacting with patients, colleagues, and other stakeholders. Mandarin speaker is preferred.
• Basic Clinical and Administrative Skills: Tasks include taking x-ray files, assisting with patient preparation for visits and providing basic patient care support
• Organizational Skills: Ability to manage multiple tasks, prioritize work, and maintain an organized environment. Able to work in a fast-paced, patient-centered environment
• Required Skill(s): Problem Solving, Healthcare Administration, Communication Skills, Customer Service, Administrative Support, Team Management
  
  

Job Benefits

• EPF and SOCSO
• 5 working days a week
• Salary Increment
• Performance Bonus
• Training provided
• Medical claims
• Sick leave
• Hospitalization leave
• Maternity/ Paternity Leave
• Bereavement Leave
• Marriage Leave
• Birthday Leave
• Company Activities (Team building, outings, social gatherings)
• Company trip
• Employee and family member discounts on products and services
• Work-life balance
• Company provide shirt/scrub
• Learning incentive for upskilling