Admin Support Unit Manager

MR DIY TRADING SDN BHD; Seri Kembangan; On-site; MYR 100,000 - 150,000; Full time

Job summary

MR DIY TRADING SDN BHD is seeking a Store Administration Manager to oversee store operations and ensure compliance with internal policies. The ideal candidate will have a Bachelor's degree and at least 3 years of experience in retail operations. Responsibilities include managing store data, resolving transaction issues, and enhancing customer service quality.

Benefits

Opportunities for professional development

Exposure to senior leadership

Dynamic work environment

Qualifications

• Minimum of 3 years’ experience in retail operations or store administration.
• Strong organizational and multitasking abilities.
• Excellent written and verbal communication skills.

Responsibilities

• Oversee the maintenance and timely updating of all store-related data.
• Supervise and support the resolution of transaction-related issues.
• Monitor and enforce store compliance with internal policies.

Skills

Organizational Skills

Problem Solving

Communication

Customer Orientation

Education

Bachelor’s degree in Business Administration, Retail Management, or a related field

Tools

Microsoft Office

Job description

MR DIY International brings high-quality, affordable products to customers worldwide, building on its proud beginnings in Malaysia. Over the years, MR DIY has grown into a trusted household name with a global footprint of more than 4,000 stores across Asia, Europe, and beyond—including key markets such as Turkey, Spain, Poland, Bangladesh, Thailand, Brunei, Indonesia, the Philippines, Singapore, India, and Cambodia.

With a dedicated team of over 20,000 employees, MR DIY International serves more than 80 million customers annually. The company is committed to delivering exceptional value and convenience, making everyday essentials and innovative products accessible to communities everywhere.

What We Offer

• Rapid Professional Growth: Opportunities for professional development in a fast-growing international retail organization.
• Exposure to Senior Leadership: Gain direct exposure to MR DIY’s senior leadership, contributing insights to high-level decisions that drive international growth.
• Dynamic Work Environment: Engage in a culture that values innovation, collaboration, and personal growth.

Key Responsibilities

Store Administration & Information Management

• Oversee the maintenance and timely updating of all store-related data and records.
• Ensure consistency of information across systems, databases, and internal documents.

Transaction & System Issue Resolution

• Supervise and support the resolution of transaction-related issues (e.g., refunds, voids, discounts).
• Ensure all cases are handled in accordance with company SOPs and policies.

Compliance & Governance

• Monitor and enforce store compliance with internal policies and standards.
• Proactively address non-compliance issues and provide corrective action support.

Internal Communication & Information Flow

• Manage communication channels between HQ and stores.
• Ensure the timely dissemination of memos, updates, and essential operational information.

Store Operations Support

• Coordinate the ordering and delivery of own-use/store consumables and operational supplies.
• Maintain and update notice boards with key operational and HR information.

Stakeholder Coordination

• Issue authorization letters for merchandisers and suppliers to facilitate store displays.
• Coordinate travel itineraries and appointments for Country Retail PICs and other relevant stakeholders.

Customer Feedback & Service Quality

• Monitor and handle escalated customer complaints or feedback from stores.
• Track and report on customer service trends to identify areas for improvement.

Maintenance & Utilities Oversight

• Liaise with relevant teams to follow up on store maintenance issues.
• Monitor and report on store utility usage; recommend improvement initiatives where applicable.

Policy & SOP Development

• Draft and update policies related to refunds, exchanges, compliance, and store operational standards.
• Propose new initiatives to improve administrative efficiency and customer service delivery.

Job Requirements

• Bachelor’s degree in Business Administration, Retail Management, or a related field.
• Minimum of 3 years’ experience in retail operations, store administration, or a similar support function.
• Strong organizational and multitasking abilities.
• Analytical thinker with strong problem-solving skills.
• Excellent written and verbal communication skills
• Proficient in Microsoft Office
• High attention to detail with a commitment to accuracy and compliance
• Customer-oriented with strong interpersonal skills