Admin Support Executive - IT Production Department

Smart Rental; Selayang Municipal Council; On-site; MYR 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dynamic Pre-Sales and Sales Executive to enhance customer engagement through effective communication and innovative marketing strategies. This role involves managing inquiries, maintaining sales records, and ensuring smooth order fulfillment across platforms. If you are passionate about sales and possess strong interpersonal skills, this is an exciting opportunity to grow within a supportive environment. Join a forward-thinking company where your contributions will directly impact customer satisfaction and drive business success.

Qualifications

• Diploma or Bachelor’s degree in Marketing, Business, or related field.
• Proven experience as a Sales and Marketing Executive is advantageous.

Responsibilities

• Handle inquiries on social media and provide daily updates.
• Maintain records for online and offline orders.
• Update delivery status and issue tickets for technical issues.

Skills

Sales and Marketing

Communication Skills

Networking Skills

Task Management

Project Management

Education

Diploma in Marketing

Bachelor’s degree in Business

Tools

Sales Connect

Caction system

WP-Admin

Job description

Pre-Sales

• Handle and reply to social media inquiries on Facebook, Google, and TnG leads, if applicable.
• Provide daily status updates on social media leads.
• Update SME and Matrade company lists for EDM and cold calling.
• Handle call-in and walk-in customer inquiries regarding products, ordering processes, and subscription referrals.
• Manage promotional or EDM content, leads, and follow-ups.

Sales

• Maintain records including IC copies, SSM, etc., for online and offline orders.
• Issue manual e-mandates for online customers.
• Check and update Curlec online payment status.
• Issue Dropbox sign e-agreements for offline orders only.
• Update WP-Admin for online orders under processing or successful.
• Update all sales confirmation paperwork from customers, such as PO, PI, and signed quotations.
• Assist with Smart Credit submissions, checking, and follow-up.
• Coordinate website administration and order fulfillment for online and offline platforms.

Post-Sales

• Update orders in Sales Connect, Caction system, or website admin dashboard.
• Check and update delivery status for customers.
• Issue OS tickets for technical issues reported by customers requiring assistance.
• Complete documentation and filing for all online and offline orders.
• Perform other sales support tasks as needed.

Minimum Requirements

• Diploma or Bachelor’s degree in Marketing, Business, or a related field.
• Proven experience as a Sales and Marketing Executive is advantageous.
• Knowledge of modern marketing techniques or customer service is advantageous.
• High-level communication and networking skills.
• Passion for sales.
• Good task and project management skills.
• Excellent interpersonal skills.
• Ability to work well under pressure.

Apply now at https://my.hiredly.com/jobs/jobs-malaysia-linear-channel-sdn-bhd-job-admin-support-executive-it-production-department