Admin & Product Support (Fresh Graduate)

Softenger Malaysia Sdn Bhd; Bayan Lepas; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading IT service provider in Malaysia is seeking fresh graduates for the role of Admin & Product Support. This entry-level contract position (6 months, extendable) offers a salary of RM 2,300 per month, aimed at candidates with a Bachelor's Degree and a positive attitude. Responsibilities include managing product data for Dell products and collaborating with IT teams to resolve issues, perfect for those eager to start a career in technology.

Qualifications

• 0-1 years of related experience preferred.
• Positivity and a willingness to learn are essential.
• Ability to work overtime and during public holidays required.

Responsibilities

• Participates in projects and manages product data.
• Handles SKU setup and configuration issues.
• Maintains product data to meet KPIs.

Skills

Communication

Critical Thinking

Collaboration

Resilience

Self-awareness

Leadership

Education

Bachelor Degree in any specialization

Tools

Basic systems application knowledge

Job description

Admin & Product Support (Fresh Graduate)

MY Citizen: RM 2,300 per month (Max and not able to increase)

CONTRACT: 6 months and extendable

Openings: 20 headcounts

Open for: Entry level candidates based in Penang, with mandatory Bachelor’s Degree (any specialization) – 2023, 2024, or 2025 year passed out only, with experience into Data Entry or Admin Assistance/Customer Support related.

Company Description:

Softenger is an ISO 27001:2022 and ISO 9001:2015 Certified IT Service Provider with a presence in India, Singapore, and Malaysia. For more than two decades, Softenger has been delivering core services into Automation Solutions, IT Infrastructure Services & Solutions, Enterprise Testing as a Service, Application Development Support, and a TalentOrb Applicant Tracking System. The company strongly believes in client satisfaction and has consistently grown and excelled in the IT industry.

Project Overview:

Product Offer Management is key to deploying and managing product data for Dell products’ initial release and any engineering changes that follow. The team is also crucial to managing products and peripheral components though product release and the associated change activities post release. Put simply, they help to keep our game-changing products at their ground-breaking best. Along the way, the team works directly with diverse functions to help guide project management in the definition, design, building and shipping of systems configuration requirements.

Responsibilities:

• Participates on one medium project to closure within agreed timelines and quality standards.
• Audits, validates and manages submittals of PD requests.
• Set up SKU/Option/Module/Chassis/Order code in Dell internal system – Domino/PAC.
• Product data Maintenance include sustaining request from our stakeholders.
• Own and resolve issues on configuration.
• Work closely with IT to resolve any messaging or SKU issues.
• Product Data Testing as and when needed on quarterly basis.
• Regular maintenance and clean-up of SKU/Options/Order code to ensure our KPIs are met.
• Run standard and Adhoc Queries.
• Participates on one project or two local process improvement to closure within agreed timelines and quality standards Audits, validates and manages submittals of PD requests.
• Communication, critical thinking, collaboration, resilience, self-awareness, and leadership.

Required Skills and Experience:

• Typically requires 0-1 years of related experience, with a Bachelor Degree in any specialization – 2023, 2024, or 2025 year passed out only are encouraged to apply.
• Basic systems application knowledge.
• Basic knowledge of product data.
• Able to on board as soon as possible.
• Good initiative and learning spirit.
• Positive working attitude.
• Willing to work overtime.
• Willing to be on backup on rotation during Public Holidays.

Tahap senioriti

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