Admin & Customer Service (Fresh Grad) 3 months Contract - Subang

Rentokil Initial; Shah Alam; On-site; MYR 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a motivated Service Planner to enhance customer service scheduling. In this dynamic role, you will coordinate service appointments, ensuring efficiency and data accuracy while analyzing capacity for improvement. The company offers a competitive salary, contractual bonuses, and comprehensive training to help you thrive in a collaborative environment. Join a friendly and diverse team committed to achieving results and providing exceptional service to customers. This is an exciting opportunity for those who are customer-oriented and enjoy multitasking in a fast-paced setting.

Benefits

Attractive base salary

Out-patient benefits

EPF, SOSCO & EIS

Annual leave

Employee Referral Program

Qualifications

• Minimum 2 years experience in capacity analyses and service scheduling.
• Excellent attention to detail and negotiation skills.

Responsibilities

• Plan customer service appointments and coordinate with the service team.
• Ensure accurate data input onto the in-house system.

Skills

Communication Skills

Planning and Organisational Skills

Time Management

Customer Orientation

Result-driven

Education

Diploma/Degree in any field

Tools

In-house system

Job description

Rentokil Initial:

We are looking for a motivated, dynamic Service Planner, also known as Admin & Customer Service (3 months Contract), to join our team. Your responsibilities will be to plan customer’s service appointments, assign and coordinate with the service team to create an optimal service schedule.

To help achieve this, we will provide you with a competitive base salary, contractual bonus, and career opportunities. You will also be given full product training, with hands-on assistance from the Service and Operation Team.

In this role you will be responsible for:

• Plan customers’ service appointments and coordinate with the service team to create an optimal schedule
• Ensure all data is input onto the in-house system accurately and efficiently
• Follow up with the service team to ensure no service backlogs
• Analyse service team capacity data for service schedule improvement
• Attend monthly stock take and prepare stock closing reports
• Compile service reports and invoices to customers upon request
• Prepare monthly reports

The ideal candidate will possess:

• Minimum Diploma/Degree holder in any field
• Minimum 2 years experience in capacity analyses and service scheduling
• Good communication skills and the ability to communicate fluently on the phone
• Good planning and organisational skills with attention to detail
• Ability to prioritise tasks with effective time management
• Able to handle timelines without affecting the quality of work
• Customer-oriented
• Result-driven

Highly Desirable:

• Excellent attention to detail and negotiation skills
• Ability to multitask
• Versatility to build rapport with people at all levels
• Multi-lingual in both verbal and written English and Bahasa Malaysia, able to converse in clear communication. Ability to converse in other local dialects will be an added advantage
• Commercially focused acumen

Rewards and Benefits:

• Attractive base salary
• Out-patient
• EPF, SOSCO & EIS
• Annual leave
• Employee Referral Program (ERP)

You will be welcomed into a friendly, robust, and competitive team that is highly motivated and focused on achieving goals and results. You will be given full product training, with hands-on assistance from the Operation and Service Team.

Equal Opportunities:

Rentokil Initial believes in supporting all employees to provide equal opportunities and avoid discrimination. We also place emphasis on workplace diversity, which means that we are serious about creating an inclusive environment that accepts each individual's differences, embraces their strengths, and provides opportunities for all colleagues to achieve their full potential.

Location of this branch:

Rentokil Initial (M) Sdn Bhd

Unit 8-1, Level 8, Tower 8, UOA Business Park,

No. 1, Jalan Pengaturcara U1/51A, Seksyen U1, 40150 Shah Alam, Selangor Darul Ehsan

(Connected to Subang LRT station)