Admin & Customer Service Executive (Solar Industry)

Admin & Customer Service Executive (Solar Industry)

• Career Growth: Opportunities to expand skills and responsibilities; on-the-job training.
• Dynamic Team: Work with a collaborative and competitive team; team-building events and activities.
• Competitive Benefits: Performance bonuses, allowances, annual increments, incentives trips.

Key Responsibilities

• Customer Service (Project Delivery Management): Oversee project updates and manage customer interactions from sales handover through project completion, providing regular progress reports and addressing customer queries.
• Post-Sales Customer Support: Provide timely and empathetic support for customer complaints, working closely with the team to resolve issues and improve the overall customer experience.
• Documentation & Compliance: Prepare, check, and submit essential project documents, liaise with relevant authorities, and ensure timely approvals and smooth solar project progress, including applications, approvals, and regulatory compliance on behalf of customers.
• Undertake ad hoc administrative tasks when required.

Requirements

• Candidate must possess at least a Diploma or Bachelor’s degree in Business Administration, Customer Service, or a related field.
• Proactive, pleasant character, independent, resourceful, and willing to learn attitude.
• Passionate about customer service, with the ability to engage positively and patiently, and maintain strong client relationships.
• Candidates fluent in English and Mandarin are preferred, as the role requires dealing with English and Mandarin-speaking clients.
• Able to work in challenging and fast-paced environments.

Additional Information

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