Admin cum Customer Service Executive (Apple Authorised Service Centre)

SNS Network (M) Sdn. Bhd.; Petaling Jaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading company in Petaling Jaya seeks an Admin cum Customer Service Executive at its Apple Authorised Service Centre. This role involves managing warranty claims, performing inspections, and providing excellent customer service to ensure satisfaction and compliance with service standards.

Qualifications

• Experience in customer service and administration.
• Technical skills developed for professional services.

Responsibilities

• Perform inspections and manage warranty claims for Apple products.
• Handle daily administrative duties for smooth operations.
• Respond to customer queries and facilitate resolutions.

Skills

Customer Service

Administrative Skills

Technical Skills

Job description

Admin cum Customer Service Executive (Apple Authorised Service Centre)

Responsibilities:

1. Perform inspections, prepare reports, manage warranty claims for Apple products, and ensure the highest quality of work and compliance with Service Level Agreements.
2. Handle daily administrative duties to ensure smooth daily operations of the company.
3. Respond professionally and promptly to customer queries and complaints, facilitating their resolution.
4. Strive to achieve and maintain overall performance by adhering to Premium Service Provider metric criteria.
5. Efficiently handle inbound and outbound customer calls, as well as face-to-face interactions, to ensure customer satisfaction through excellent service.
6. Develop technical skills for professional services and undertake any ad-hoc assignments as required.