Admin cum Customer Service Executive

Admin cum Customer Service Executive

Responsibilities:

1. To efficiently handle inbound and outbound customer call inquiries to ensure customer satisfaction by providing excellent Customer Services.
2. Performing inspections, preparing reports, managing warranty claims, etc., to ensure the highest quality of work and that all Service Level Agreements are met.
3. Responsible for daily operational tasks for the Company to ensure the smooth running of daily operations.
4. To respond in a professional and timely manner to any customer query/complaint and to facilitate its prompt resolution.
5. Striving to achieve and maintain overall performance adhering to SLA.
6. To undertake any ad-hoc assignments as and when required.