Admin, Cross Border (Operation Support)

Ninja Van; Shah Alam; On-site; MYR 100,000 - 150,000; Full time

Job summary

An established industry player is seeking enthusiastic individuals to join their dynamic logistics team. This role involves engaging with clients, providing support for shipping activities, and analyzing data to enhance client performance. The company, known for its innovative approach to logistics, offers a collaborative environment where fresh graduates can thrive and contribute to optimizing operations. If you are detail-oriented, proactive, and eager to make a difference in the logistics field, this opportunity is perfect for you. Join a team that is transforming the delivery landscape across Southeast Asia!

Qualifications

• Fresh graduates with good academic results are welcomed.
• Experience in logistics or 3PL management is advantageous.

Responsibilities

• Engage with clients using Ninja Van services/platform independently.
• Provide data analysis to improve client performances.
• Propose structural changes to streamline processes.

Skills

Interpersonal Skills

Data Analysis

Problem-Solving

Detail-Oriented

Client-Centricity

Education

Bachelor's Degree

Internship Experience in Logistics

Job description

Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries.

At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.

Responsibilities

• Independently engage with clients using Ninja Van services/platform.
• Assist clients with issues such as uploading orders, 1st mile & last mile matters, dispute issues, client complaints, etc., as well as other administrative duties to coordinate shipping activities.
• Prepare and communicate accurate shipping numbers of shipper parcels daily inbound, using data from multiple sources.
• Prepare relevant/necessary reports for shipper or meeting usage.
• Provide data analysis to improve client performances.
• Handle routine questions from clients to perform basic troubleshooting and actively communicate and coordinate with internal departments to identify and resolve admin and operations challenges.
• Proactively propose structural changes or new solutions to streamline existing processes to increase operational efficiency and client retention.
• Maintain open communication with all stakeholders, internal and external, across different geographies, throughout the onboarding, shipping, and delivery cycle.
• Support administration and warehouse operations.

Requirements

• Fresh graduates with good academic results and co-curricular records welcomed.
• Previous internship or experience in logistics or 3PL management or similar activities is advantageous.
• Proficient in written and spoken English and Bahasa. Additional languages such as Mandarin will be advantageous.
• Able to work independently and is a team player, with excellent interpersonal skills.
• Detail-oriented, with excellent organisational skills and a strong sense of job ownership.
• Adaptable, proactive, and possess a positive attitude and work ethics.
• Able to multi-task and is results-driven.
• Flexible with working hours to meet deadlines for tasks, projects, and client inquiries.
• High conscientiousness, client-centricity, and good communication skills.

- Working days/hours: 10:00 PM - 6:30 AM (Mon-Sat)

- Salary: RM2,000 - RM2,400 a month.

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