Admin Assistant & Customer Service (Contract 4 Months) - Johor Bahru

Rentokil Initial; Johor Bahru; On-site; MYR 25,000 - 45,000; Full time

Job summary

An established industry player seeks a motivated Service Planner to enhance customer service scheduling and coordination. This role involves planning service appointments, ensuring data accuracy, and analyzing service capacity for improvements. The ideal candidate will possess strong communication and organizational skills, with a focus on customer satisfaction and results. Join a dynamic team that values training and development, offering a competitive salary and benefits. If you thrive in a fast-paced environment and are eager to contribute to a collaborative atmosphere, this opportunity is perfect for you.

Benefits

Attractive base salary

Out-patient benefits

EPF, SOSCO & EIS

Annual leave

Qualifications

• Minimum 2 years experience in capacity analyses and service schedule.
• Good communication skills and ability to communicate fluently.

Responsibilities

• Plan customers’ service appointment and coordinate with service team.
• Ensure data is input accurately onto the in-house system.
• Compile service reports and invoices to customers upon request.

Skills

Capacity Analysis

Customer Service

Communication Skills

Planning and Organisational Skills

Time Management

Attention to Detail

Multitasking

Customer-oriented

Result-driven

Education

Diploma/Degree in any field

Job description

We are looking for a motivated, dynamic Service Planner, also known as Admin Assistant & Customer Service (4 months Contract) to join our team.. Your responsibilities will be to plan customer’s service appointment, assigned and coordinate with serve team to create optimal service schedule.

To help to achieve this, we will provide you with a competitive base salary, contractual bonus and career opportunities. You will also be given full product training, with hands on assistance from Service and Operation Team.

In this role you will be responsible for:

• Plan customers’ service appointment and coordinate with service team to create optimal schedule
• Ensure all data is input onto the in-house system accurately and efficiently
• Follow up with service team to ensure no service backlogs
• Analyse service team capacity data for service schedule improvement
• Attend monthly stock take and prepare stock closing reports
• Compile service reports and invoice to customer upon request
• Prepare monthly reports

The ideal candidate will possess:

• Minimum Diploma/Degree holder in any field
• Minimum 2 years experience in capacity analyses and service schedule
• Good communication skills and has the ability to communicate fluently on the phone
• Good planning and organisational skills with attention to details
• Ability to priorities tasks with effective time management
• Able to handle timelines without affecting quality of work
• Customer-oriented
• Result-driven
• Employment of foreigners are subject to the local authorities approval and subject to their own visa application
• Contract for 3 months convertible to Permanent based on performance

Highly Desirable:

• Excellent attention to detail and negotiation skills
• Ability to do multitasking job
• Versatility to build rapport with people at all levels
• Multi-lingual in both verbal and written English and Bahasa Malaysia, able to converse in decent clear communication. Ability to converse in other local dialects will be an added advantage
• Commercially focused acumen

Rewards and Benefits

• Attractive base salary
• Out-patient
• EPF, SOSCO & EIS
• Annual leave

You will be welcomed into a friendly, robust and competitive team that are highly motivated and focused on achieving goals and results. You will be given full product training, with hands on assistance from the Operation and Service Team.

Equal Opportunities

Rentokil Initial believes in supporting all employees to provide equal opportunities and avoid discrimination. We also place emphasis on workplace diversity which means that we are serious about creating an inclusive environment that accepts each individual's differences, embraces their strengths and provides opportunities for all colleagues to achieve their full potential.

Location of this branch:

Rentokil Initial (M) Sdn Bhd. No.17 Jalan Selatan 8/1, Kawasan Perindustrian Selatan, 81300 Johor Bahru, Johor Darul Takzim.