Admin Assistant

GB GOLD SDN. BHD.; Selangor; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading company in the gold trading industry is seeking an Admin Assistant to manage order processing, customer service, and invoicing. The ideal candidate will possess strong communication skills, a positive work attitude, and an ability to work independently. This role offers training, allowing fresh graduates to apply, and comes with benefits including annual leave and performance bonuses.

Benefits

Annual Leave

Performance Bonus

KWSP, SOCSO & EIS Included

Qualifications

• 1-2 years working experience in related field.
• Fluent in English and Bahasa Malaysia.
• Computer literate and proficient in MS Office.

Responsibilities

• Process daily customer orders accurately and timely.
• Assist in processing invoices, deliveries, and manage inventory.
• Provide customer service support and maintain organized documentation.

Skills

Communication

Coordination

Organizational

Initiative

Customer Service

Education

Diploma or Bachelor's Degree in Business Administration or equivalent

Tools

MS Office

SQL accounting system

Accpac

UBS

Job description

We are looking for a Admin Assistant to join our team.

The Admin Assistant will be responsible for accurately processing daily orders and ensuring process the daily orders timely and accurately.

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Job Responsibility:

Highlight

Assist with other ad-hoc tasks as and when required by the management.

Hardworking, responsible, willing to learn, multiple tasks and can work with minimum supervision.

Willing to learn and take over when superior assign new task to in charge.

Good working attitude, Positive, and a dependable team player.

Order Processing and Invoicing:

Assist in processing customer orders, ensuring accuracy in product details, pricing, and shipping information.

Generate and send invoices, receipts, and order confirmations to clients.

Processing Customer Invoice & Delivery Order detailed & accurately.

Inventory Management:

To maintain accurate stock levels of gold items.

Track and update inventory records, and coordinate with suppliers for timely restocking.

Customer Service Support:

Provide support to the customer service team by handling inquiries, resolving issues, and ensuring timely responses to customer queries.

Maintain a professional and helpful demeanor when communicating with customers.

Communicate with gold suppliers and manufacturers to facilitate smooth procurement processes.

Assist in negotiating prices, placing orders, and coordinating deliveries.

Documentation and Record-keeping:

Maintain organized records of product catalogs, supplier agreements, and other relevant documentation.

Ensure that all paperwork is accurate and up-to-date.

Maintain a proper and efficient filing system for all our documents according to company procedures.

Collaborate with the sales team to provide administrative support, such as preparing sales reports, tracking performance metrics, and updating customer databases.

Assist in the creation of sales presentations and promotional materials.

Quality Control Assistance:

Work with the quality control team to ensure that gold items meet established standards.

Assist in documenting and addressing any quality issues with suppliers.

Packaging and Shipping Coordination:

Coordinate the packaging and shipping of gold orders, ensuring they are dispatched in a timely and secure manner.

Monitor shipping logistics and update customers on the status of their orders.

Appointment Scheduling:

Schedule appointments for clients interested in viewing or purchasing gold items.

Coordinate with the sales team to ensure availability and smooth customer interactions.

Data Entry and System Maintenance:

Input and update data in the company's CRM system and other databases.

Ensure the accuracy and completeness of information to support decision-making processes.

Accounting Support with SQL

Assist basic accounting tasks related to daily sales and transactions.

Support reconciliation of orders and payments using SQL accounting system.

Ensure all related data is accurate and up to date.

Help generate simple financial reports as needed.

Coordinate with the accounts department when required.

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Job Requirements:

Candidate must possess at least a Diploma or bachelor's degree in business administration or equivalent.

Minimum 1 – 2 years working experience in a related field.

Possess good communication and coordination skills.

Has good initiative, follow-up skills, is well-organized and able to work independently in a fast-paced environment.

Fluent in English and Bahasa Malaysia, preferably

Computer literate and proficient in MS Office.

Possess experience & knowledge in software such as Accpac, UBS, SQL is an added advantage.

Able to start work immediately.

Fresh Graduates are encouraged to apply.

On the job training will be provided.

Staff Benefits:
Annual Leave
Performance Bonus
KWSP, SOCSO & EIS Include

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What's your expected monthly basic salary? Do you have customer service experience? Which of the following types of qualifications do you have? Do you have data entry experience? Which of the following Microsoft Office products are you experienced with? Do you have experience in a sales role? Which of the following languages are you fluent in?

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What can I earn as an Administration Officer