Admin Assistant

Beacon ACM Sdn Bhd; Petaling Jaya; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading company is seeking an Admin & Customer Service professional to enhance operational workflows and ensure customer satisfaction. The ideal candidate will play a crucial role in managing documentation, scheduling appointments, and facilitating effective communication across departments. This position requires a diploma, effective multitasking abilities, and proficiency in English, Bahasa Malaysia, and Mandarin. The role will also include after-sales support and inventory management tasks.

Benefits

Inpatient & Outpatient Benefit

Yearly dental subsidy

Insurance Coverage

Staff Welfare on Marriage / Childbirth / Bereavement

Staff discount on all subsidiary products

Qualifications

• 1-2 years of admin & customer service experience is added advantage.
• Able to speak English, Bahasa Malaysia and Mandarin.
• Exemplary planning and time management skills.

Responsibilities

• Assist in coordinating and guiding administration systems and workflows.
• Ensure customer satisfaction through professional support.
• Manage product exchanges and vendor/customer-related concerns.

Skills

Planning

Time Management

Customer Support

Communication

Adaptability

Multitasking

Education

Diploma in any field of studies

Bachelor's degree preferred

Tools

Microsoft Office Suite

G-Suite

Job description

Job Responsibility

• Assist the Assistant Manager/ Manager in coordinating and guiding the organization's administration system and general workflows.
• Responsible in organizing files and maintaining documentation.
• Scheduling appointments and coordinating meetings.
• Take and deliver accurate phone messages with clear and conscience messages communicated through email and/or text messages to the relevant department.
• Communicating and coordinating with colleagues from various departments as deemed necessary.
• Ensure customer satisfaction by providing professional customer support at all times.
• Assist customers / callers in resolving their enquiries by providing accurate information / guidance.
• Comply to the PDPA by maintaining highest level of confidentiality while handling customer/agents/affiliates related information.
• Be actively involved in solving issues/ problems faced by the caller efficiently.
• Complete required reports / census updating on a daily basis for referrals cases relevant to Premium Pure to other affiliates/agents.
• Work closely with colleagues and other relevant departments in providing the best customer experience to customers.
• Provide after-sales support including manage product exchanges and vendor / customer-related concerns post-sale.
• Assist inventory management including monitor stock levels, update inventory records, and coordinate restocking and product movement to ensure smooth operations.
  
  

Job Requirements

• Diploma in any field of studies
• Bachelorâs degree preferred
• Able to speak in English, Bahasa Malaysia and Mandarin
• 1-2 years of admin & customer service experience is added advantage
• Exemplary planning and time management skills
• Adaptable and performs well in challenging environments
• Ability to multitask and prioritize daily workload
• Microsoft Office Suites (Excel, Words, Power Point)
• G-Suite (Google Sheet, Word, Form, etc)
  
  

Job Benefits

• Inpatient & Outpatient Benefit
• Yearly dental subsidy
• Insurance Coverage
• Staff Welfare on Marriage / Childbirth / Bevearement
• Staff discount on all subsidiary products i.e Beacon Mart, Radiant Code, Beacon Resort & Etc