Admin Assistant

Lighting Illusions; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

Lighting Illusions cherche un Admin Assistant dynamique pour son bureau en Malaisie, en collaboration avec l'équipe eCommerce australienne. Le rôle inclut le support administratif, la gestion des communications clients, et la mise à jour des informations produit. Vous êtes capable de gérer plusieurs tâches avec organisation et un excellent sens du service client. Rejoignez-nous pour contribuer à la satisfaction client tout en développant vos compétences dans un environnement international en pleine expansion.

Benefits

Opportunités de développement professionnel

Environnement de travail dynamique

Qualifications

• Diplôme en Business Studies, Management ou Administration.
• Minimum 2 ans d'expérience en administration ou service client.
• Excellentes compétences en communication anglaise.

Responsibilities

• Fournir un soutien administratif, gestion des commandes clients.
• Maintenir les informations sur les produits sur les plateformes eCommerce.
• Gérer les demandes des clients et résoudre les problèmes.

Skills

Communication

Organisation

Gestion du temps

Service client

Adaptabilité

Education

Bachelor's Degree in Business Studies

Bachelor's Degree in Management

Bachelor's Degree in Administration

Tools

Google Workspace

CRM systems (NetSuite, Freshdesk)

Job description

Lighting Illusions is one of Australia's premier fans and lighting retailers, and we're expanding! We're seeking a dynamic Admin Assistant to join our growing Malaysian office and work directly with our Australian eCommerce team to deliver exceptional customer experiences.

What You'll Do

Be the backbone of our customer success:

Provide professional administrative support including data entry, customer communications, and live chat assistance

Maintain and update product information across our eCommerce platforms

Handle customer inquiries with expertise and care

Manage customer order administration from start to finish

Resolve customer issues with efficiency and empathy

Take on exciting ad-hoc projects that contribute to our growth

What We're Looking For

Your Background:

Bachelor's Degree in Business Studies, Management, Administration, or related field

Minimum 2 years of relevant administrative or customer service experience

Excellent English communication skills (written and verbal)

Your Superpowers:

Exceptional time management and organizational abilities

Clear, positive communication style that builds relationships

Genuine passion for learning and professional development

Meticulous attention to detail with a highly organized approach

Strong computer skills and quick adaptability to new systems

Enthusiasm for eCommerce and creating customer happiness

Bonus Points For:

Experience with CRM systems (NetSuite, Freshdesk)

Familiarity with Apple operating systems

Proficiency in Google Workspace applications (Sheets, Docs, etc.)

Why Join Us?

Be part of a successful Australian company's international expansion

Work with cutting-edge eCommerce technology and systems

Collaborate with experienced professionals across multiple markets

Opportunity to grow your skills in a dynamic, fast-paced environment

Make a real impact on customer satisfaction and business success

Ready to illuminate your career with us? We'd love to hear from you!

Unlock job insights

Salary match Number of applicants Skills match

Your application will include the following questions:

Which of the following statements best describes your right to work in Malaysia? What's your expected monthly basic salary? Which of the following types of qualifications do you have? Which of the following Customer Relationship Management (CRM) systems do you have experience using? Do you have data entry experience? Which of the following languages are you fluent in? How many years' experience do you have as a customer service agent? How many years' experience do you have as an administrative assistant?

What can I earn as an Administration Officer