Accounting Software Support Specialist

Tap Growth ai; Johor Bahru; On-site; MYR 40,000 - 60,000; Full time

Job summary

A leading software solutions company in Johor Bahru is seeking an Accounting Software Support Specialist to provide technical assistance to clients using their accounting software. The ideal candidate will have a background in accounting and proven experience in customer support. This role requires strong problem-solving skills and effective communication abilities. Competitive compensation and opportunities for professional growth await the right candidate.

Qualifications

• 2+ years of experience in software support, customer service, or accounting system support.
• Solid understanding of accounting or auditing principles.
• Familiarity with ERP, accounting, or audit software tools is highly desirable.

Responsibilities

• Deliver timely and accurate technical support to clients using accounting software.
• Troubleshoot and document software-related issues.
• Build and maintain strong customer relationships.

Skills

Problem-solving

Communication

Collaborative work

Analytical skills

Education

Bachelor’s degree in Accounting, Information Systems, Computer Science, or related field

Tools

ERP software

Accounting software

Job description

Job Summary

We are looking for a detail-oriented and customer-focused Accounting Software Support Specialist to provide technical assistance and ensure a smooth user experience for clients using our audit and accounting software. The ideal candidate will possess strong problem-solving skills, a solid understanding of accounting concepts, and the ability to collaborate effectively with both customers and internal teams.

Key Responsibilities

• Customer Support: Deliver timely and accurate technical support to clients using our accounting and audit software.
• Problem Solving: Troubleshoot, resolve, and document software-related issues while providing clear guidance to customers.
• Relationship Management: Build and maintain strong customer relationships, ensuring client satisfaction and retention.
• Collaboration: Work closely with software developers and support teams to identify, escalate, and resolve defects or bugs.
• Compliance: Ensure all support aligns with auditing standards, accounting principles, and best practices.
• System Enhancement: Review and analyze support tickets to provide feedback and recommendations for software improvements.
• Quality Assurance: Conduct testing and validation to ensure software reliability, accuracy, and compliance with accounting standards.

Qualifications & Skills

• Bachelor’s degree in Accounting, Information Systems, Computer Science, or related field.
• 2+ years of experience in software support, customer service, or accounting system support.
• Solid understanding of accounting or auditing principles (experience with audit software is a plus).
• Strong troubleshooting, analytical, and problem-solving skills.
• Excellent communication and interpersonal skills to interact effectively with both technical and non-technical users.
• Ability to work independently and collaboratively in a fast-paced environment.
• Familiarity with ERP, accounting, or audit software tools is highly desirable.