Account Specialist - Mandarin Market

TDCX; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading company in the Cryptocurrency industry is seeking customer support representatives to enhance their service delivery. Candidates must be effective communicators, possess a diploma or higher, and have experience in live chat and BPO operations. The role includes providing customer support via multiple channels, ensuring satisfaction, and identifying solutions for customer queries. Attractive remuneration and various benefits are offered to successful candidates.

Benefits

Attractive remuneration

Great perks and performance incentives

Comprehensive medical coverage

Engaging activities and recognition programs

Strong learning and development plans

Positive work culture

Easy access to public transport

Coaching and mentoring by experts

Qualifications

• Strong communicator with good phone etiquette.
• Experience in live chat and BPO operations.
• Eager to learn about the Cryptocurrency industry.

Responsibilities

• Provide excellent support to customers through various channels.
• Identify customer needs and research existing issues.
• Ensure high customer satisfaction and case resolution.

Skills

Time Management

Effective Listening

Verbal Communication

Written Communication

Customer Engagement

Multi-tasking

Education

Diploma or higher in any field

Job description

Fewer than 10 applicants. Your chances are good!

• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, or Master's Degree in any field.

• This position is acceptable without relevant work experience; those with experience will be given priority.

• Possess strong time management skills and be motivated to exceed expectations.

• Ability to multi-task and use information provided by customers to tailor responses and actions to meet specific needs.

• Must be a strong communicator, with an emphasis on effective listening and empathizing with customers, plus good phone etiquette (pace, tone, voice quality, grammar, and articulation).

• Comfortable working with computers and capable of working with multiple systems, with the ability to learn and adapt to new ones.

• Eager to learn more about the Cryptocurrency industry.

• Must have live chat experience and a good understanding of BPO operations.

• Excellent verbal and written communication skills in English and Chinese.

• Provide excellent support to customers via all relevant communication channels.

• Identify customer needs, research existing issues, and provide strategic solutions to address customer needs while clarifying any confusion.

• Ensure first contact resolution and effective follow-up with service partners and internal departments to ensure case closure according to our service standards.

• Provide constructive feedback on tools, resources, procedures, and guidelines to enhance workflow and customer experience.

• Deliver the best services to ensure high customer satisfaction with the correct procedures.

• Build sustainable relationships and engage customers by going the extra mile.

• Perform any other duties assigned by management within your employment category, contributing to the effective implementation, maintenance, and continual improvement of the Quality Management System of TDCX.

• Additional benefits include attractive remuneration, great perks, performance incentives, comprehensive medical, insurance, or social security coverage, premium workspaces, engaging activities and recognition programs, strong learning and development plans, a positive work culture, easy access to public transport, coaching and mentoring by experts, and joining a global company with over 26 years of experience and 310+ industry awards.

Additional Benefits:

• 5 Working Days
• Training Provided

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