Account Services Specialist

Neo Services Sdn Bhd; Petaling Jaya; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading financial technology company in Petaling Jaya is seeking an Account Services Specialist to handle name screening functions. This role requires strong AML operations experience, ideally with knowledge of Singapore AML regulations. The successful candidate will be responsible for training new team members, reviewing alerts, and ensuring effective communication within the team. The position offers full-time employment with opportunities for shift work.

Qualifications

• Minimum of 3 years of relevant hands-on AML operations experience.
• Experience with consumer retail/small & medium enterprises banking segments.
• Positive and constructive attitude.

Responsibilities

• Conduct name screening process related trainings.
• Review name screening alerts with sound judgement.
• Proactive communication with regional lead team.

Skills

Good understanding of Singapore AML regulations

Problem-solving

Good communication skills

Education

Bachelor’s Degree or equivalent

Tools

Actimise

Refinitiv

Dow Jones

Job description

Account Services Specialist page is loaded

Account Services Specialist

Apply locations Petaling Jaya (NSSB) time type Full time posted on Posted 30+ Days Ago job requisition id R-2025-06-101515

About the bank:

About GXS Bank: We are living in dynamic times. Technology is reshaping how we live, and we want to use it to redefine how financial services are offered. GXS Bank is the leading technology company in Southeast Asia offering everyday services to the masses. We are committed to building a diverse and inclusive workplace where everyone can thrive and contribute their unique perspectives. Join us in our mission to provide financial inclusion for people in our region. We are now expanding our operations with the establishment of a Shared Services Entity in Malaysia - Neo Services Sdn Bhd (NEO), to support our growth and operational excellence.

NEO will centralize key functions such as Customer Services, Banking Operations and Credit Operations; enabling scalable solutions that align with our vision, agility and efficiency.

Get to know our Team:

We design and provide products and services that empower our customers to enjoy greater banking convenience while they extract more value from their money. In particular, we are focused on promoting and developing healthy saving and investment practices across generations.

Get to know the Role:

We are living in exciting times. Technology is reshaping how we live and we want to use it to redefine how financial services are offered, which is why Singtel and Grab are coming together. Singtel is Asia’s leading communications group connecting millions of consumers and enterprises to essential digital services while Grab is the leading technology company in Southeast Asia offering everyday services to consumers. Together, we have big dreams to unlock and financial inclusion for people in our region is just one. We want to build a digital bank with the right foundation - using data, technology and trust to solve problems and serve customers.

We’re looking for a Name Screening Specialist who will be responsible to ensure a smooth operation of Name Screening functions within the Digibank. He/she will be involved in the day-to-day operations of name screening activities, including review of escalated alerts flagged by the Bank's Name screening system. In addition, to prepare monthly statistics for Management Reporting. The incumbent may be deployed for shift work to support up to 24x7 coverage.

The day-to-day activities:

• Good understanding of Singapore AML regulations (e.g MAS 626) & guidelines relating to name screening.

• Must be confident to conduct name screening process related trainings to new members of the team.

• Review of name screening alerts with sound judgement and taking into account timeliness of alert closures.

• Proactive communication with regional lead team

• Good communication skills; explain facts, practice and policy to parties where there may be scepticism or reluctance to agree. Deliver with limited guidance.

• Send outbound requests for information and track these to conclusion to facilitate case closures

• Able to work in shift-based hours

• Perform other ad-hoc duties as and when assigned

The must haves:

• Preferably Bachelor’s Degree or equivalent in any discipline. Diploma with relevant experience will be considered.

• Minimum of 3 years of relevant hands-on AML operations experience.

• Good practical working knowledge with the consumer retail/ small & medium enterprises banking segments.

• Problem-solving, positive and constructive attitude is a must.

• Understanding of various commercial name screening/ monitoring systems (e.g Actimise, Refinitiv, Dow Jones etc.)

Good to have:

Certification as an AML specialist (e.g CAMS / Diploma in AML) with a recognized institution will be an advantage.

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About GXS Bank: We are living in dynamic times. Technology is reshaping how we live, and we want to use it to redefine how financial services are offered. GXS Bank is the leading technology company in Southeast Asia offering everyday services to the masses. We are committed to building a diverse and inclusive workplace where everyone can thrive and contribute their unique perspectives. Join us in our mission to provide financial inclusion for people in our region.We are now expanding our operations with the establishment of a Shared Services Entity in Malaysia - Neo Services Sdn Bhd (NSSB), to support our growth and operational excellence.

NSSB will centralize key functions such as Customer Services, Banking Operations and Credit Operations; enabling scalable solutions that align with our vision, agility and efficiency.