Account Service Executive

Experian; Kuala Lumpur; On-site; MYR 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a motivated individual to join their Client Services Team. This role involves maintaining and servicing small to medium-sized accounts, ensuring client satisfaction, and driving account renewals. The ideal candidate will demonstrate a proactive approach, strong communication skills, and the ability to thrive in a fast-paced environment. With a focus on delivering exceptional service, you will collaborate with cross-functional teams to meet client needs and achieve targets. Join this innovative firm and contribute to creating a better tomorrow through impactful client relationships.

Qualifications

• Minimum 2 years of experience in accounts renewal and customer service.
• Strong client-centric mindset with outstanding communication skills.

Responsibilities

• Engaging clients to drive renewal and growth of the assigned portfolio.
• Providing best-in-class service and handling inquiries professionally.

Skills

Accounts Renewal

Customer Service

Interpersonal Skills

Presentation Skills

Communication Skills

Situational Handling

Proficiency in MS Office

Bilingual (English and Mandarin)

Education

Diploma in Business

Degree in Business

Tools

Salesforce

Job description

Company Description

About Experian

Experian is the world’s leading global information services company. During life’s big moments — from buying a home or a car to sending a child to college or growing a business by connecting with new customers — we empower consumers and our clients to manage their data with confidence. We help individuals take financial control and access financial services, enable businesses to make smarter decisions and thrive, assist lenders to lend more responsibly, and support organizations in preventing identity fraud and crime.

We have 17,800 employees operating across 44 countries. Every day, we invest in new technologies, talented people, and innovation to help our clients maximize every opportunity. We are listed on the London Stock Exchange (EXPN) and are a constituent of the FTSE 100 Index.

Learn more at www.experianplc.com or visit our global content hub at our global news blog for the latest news and insights from the Group.

Job Description

As a member of our Client Services Team, you will be the professional and client-centric voice of Experian Credit Services Singapore, maintaining and servicing our small to medium-sized accounts. You will provide solutions that best meet our clients’ requirements, in accordance with our organization’s best practices, delivering a best-in-class service experience, driving successful account renewals, and fostering portfolio growth.

We are seeking a self-driven, accountable, assertive team player with a can-do attitude and relevant experience in Accounts Renewal and Customer Service. The ideal candidate will have worked in MNCs or financial institutions and demonstrated the ability to navigate the complexities of a fast-paced and challenging environment.

What you’ll be doing

1. Proactively and promptly engaging clients to drive renewal and growth of the assigned portfolio.
2. Understanding client requirements and providing direct product recommendations through effective communication and collaboration with cross-functional teams.
3. Providing a best-in-class service experience by effectively handling all inquiries and feedback in a timely and professional manner within the agreed service-level agreements (SLAs).
4. Ensuring compliance with legal and regulatory policies and adhering to standard protocols and processes.
5. Achieving or exceeding targets and objectives (e.g., renewal percentage, NPS scores).
6. Assuming any reports or tasks relevant to account servicing and renewals as assigned.

Qualifications

What you’ll need to bring to the team

• Minimum 2 years of experience in accounts renewal and/or customer service.
• A strong client-centric mindset and ability to connect with diverse client profiles.
• Outstanding interpersonal, presentation, and communication skills, both written and verbal.
• Excellent situational handling skills and the ability to thrive in a fast-paced environment.
• Proactive with a positive learning attitude and eagerness to learn.
• Proven ability to work independently and as part of a team.
• Proficiency in MS Office tools (Word, PowerPoint, Excel).
• Diploma or Degree in Business or relevant fields.
• Bilingual in English and Mandarin.
• Familiarity with Singapore’s business landscape is preferred.
• Familiarity with Salesforce is preferred.

Additional Information

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