Account Operations Manager

Copeland; Bayan Lepas; On-site; MYR 80,000 - 120,000; Full time

Job summary

A leading technology firm in Penang is seeking a Regional Section Manager of Account Operations. This role focuses on strategic management and leadership within the Account Operations team. Ideal candidates should have a bachelor’s degree and relevant experience in managing teams and projects. The position emphasizes collaboration with stakeholders to enhance customer experience and achieve business objectives. Competitive benefits and a supportive culture are offered.

Benefits

Competitive benefits plans

Flexible time off plans

Parental leave

Qualifications

• Relevant work experience with demonstrated leadership.
• Ability to build trusted, collaborative relationships.
• Proven ability to drive team focus during change.

Responsibilities

• Contribute to development of functional strategy.
• Provide leadership on strategic projects.
• Manage and coach high-performing teams.

Skills

Leadership

Relationship Building

Project Management

Communication

Education

Bachelor’s degree in a technical, business or communications field

Job description

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Overview

The Regional Section Manager of Account Operations is responsible for the work of Account Operations Managers and Account Operations Representatives who report to the Group Managers. This role collaborates with Account Operations Group Managers, Sales Leadership, Senior Management, Executives and other NI team members to drive key business processes and promote an effortless Customer Experience mindset. The senior manager is results-oriented, highly motivated and demonstrates leadership resulting in optimal team performance through a proven history of managing and leading operations.

Responsibilities

• Contributes to the development of functional strategy and provides leadership in the development of new processes or technologies in support of this strategy.
• Participates with senior management/executives to contribute to business planning and objectives setting for the function.
• Responsible for projects or processes of significant strategic or commercial importance for project results; provides consultative direction with senior management.
• Assigns, manages and facilitates others to fully complete tasks and goals on time.
• Provides strategic direction, motivation and coaching to connect the team to NI’s core strategic vision.
• Establishes self as a key partner to the Sales Leadership Team through effective stakeholder collaboration and driving alignment.
• Ensures customer-first alignment in support of business goals achievement.
• Partners with global operations counterparts to steer alignment and consistency in value delivered throughout the Operations opportunity engagement (pre-sales, post-sales) process in line with our treatment and coverage.
• Demonstrates a proactive, visionary, open growth mindset.
• Provides in-depth analysis of work scope and selects appropriate methods and techniques to obtain solutions and results.
• Recruits, develops, coaches and manages a high-performing team, including team managers, to build operational alignment with Sales and supporting stakeholders through the entire opportunity life cycle and buying process.
• Partners with Revenue Operations teams on Customer Experience, Sales productivity, Workload management, Company financial targets and formalizes employee development and continuous improvement opportunities.
• Establishes, develops and applies Key Performance Indicators that motivate and drive accountability throughout the team to achieve desired results.
• Recognizes and promotes team successes that reflect customer and business impact and overall achieve strategic objectives.
• Identifies process improvement areas and solutions, shares and encourages best practices, and works with the global business team to transform from reactive to predictive.
• Account Health / Escalations: Maintains regular cadence with team members to ensure account health and reduce customer effort.
• Coaches and mentors less experienced staff.
• Maintains a team focus on project and business goals that align with functional strategy.

Qualifications

• For This Role, You Will Need:
• Bachelor’s degree in a technical, business or communications field preferred.
• Relevant work experience with demonstrated leadership and vision in managing staff, managers, groups and projects or initiatives.
• Proven ability to build trusted and collaborative relationships with Sales stakeholders and functional area managers.
• Ability to drive and maintain team focus during periods of organizational change and evolution.
• Ability to build a team to deliver high value back to the organization.

Preferred Qualifications That Set You Apart

• Excellent interpersonal and situational leadership skills to coach and develop the team.
• Exceptional verbal and written communication skills to connect with varied audiences across multi-cultural and language environments.
• Organizational agility – the ability to maneuver inside NI to accomplish multifaceted objectives across BU, Global Operations, Sales and Planning.
• SFDC Opportunity Management Process.

Our Culture & Commitment to You

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.

We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.

Note

This job ad has been prepared for review and does not include any postings beyond the content above.