Account Manager | Webhosting Account - Tech and Sales

Sutherland; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

An established industry player is seeking dynamic support roles to enhance operational efficiency and client satisfaction. In this exciting position, you will leverage your leadership skills to manage teams and implement effective strategies that drive process improvements. Your ability to communicate fluently in Mandarin and Cantonese will be crucial in fostering strong relationships with clients and team members alike. If you are passionate about making a positive impact in a collaborative environment, this role offers a rewarding opportunity to grow and succeed in a vibrant workplace.

Qualifications

• Bachelor's degree required; 3 years in operations and management.
• Fluency in Mandarin and Cantonese, with intermediate English skills.

Responsibilities

• Establish client relationships and resolve issues effectively.
• Produce strategies based on data analysis to enhance processes.

Skills

Leadership Skills

Time Management

Communication Skills

Process Transformation

Technical Sales Knowledge

Client Relationship Management

Education

Bachelor's Degree

Associate Degree

Job description

Company Description

At Sutherland, we are committed to creating a dynamic work environment that is professionally challenging and personally rewarding. Our team is composed of goal-oriented and strategic-thinking individuals, and we are looking to add SUPPORT ROLES (Sr Manager, Manager, Team Manager, SME) who will establish and create strategies that will enhance processes and boost ease and efficiency.

Job Description

Responsibilities:

1. Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations.
2. Impact the bottom line: Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations.
3. Improve the company: Make recommendations to enhance processes and boost ease and efficiency.
4. Define Sutherland’s reputation: Oversee and manage performance and service quality to guarantee customer satisfaction.
5. Empower the workforce: Determine training needs to equip staff with fundamental skills and knowledge.

Qualifications:

Sr Manager:

• Bachelor's degree/Associate degree from an accredited college or university.
• Three years operations and management experience; Process transformation experience required.
• Experience managing, direct or matrix, project managers, technical resources with a span of 100 to 150 FTEs.
• Demonstrated leadership skills; be able to take the lead in making improvements and resolving issues.
• Ability to efficiently manage time and keep track of multiple schedules, meetings, and initiatives.
• Strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner.
• Must be able to speak, write, and read Mandarin and Cantonese fluently. Can speak English on an intermediate level.
• Must have relevant experience in handling a web hosting and sales account or technical account and sales account.

Manager:

• Bachelor's degree/Associate degree from an accredited college or university.
• Three years operations and management experience; Process transformation experience required.
• Demonstrated leadership skills; be able to take the lead in making improvements and resolving issues.
• Ability to efficiently manage time and keep track of multiple schedules, meetings, and initiatives.
• Strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner.
• Must be able to speak, write, and read Mandarin and Cantonese fluently. Can speak English on an intermediate level.
• Must have relevant experience in handling a web hosting and sales account or technical account and sales account.

Team Manager:

• At least 2 years of experience in a similar role.
• Experience in managing a team of work-from-home direct reports.
• Experience and knowledge in technical sales.
• A Bachelor’s degree holder/ Associate Degree Holder.
• Demonstrated leadership skills; the ability to take the lead in making improvements and resolving issues.
• Strong verbal and written communication skills; the ability to communicate in a clear, constructive, and professional manner.
• Strong customer orientation when managing communications and issues.
• The ability to efficiently manage time and keep track of multiple schedules, meetings, and initiatives.

All your information will be kept confidential according to EEO guidelines.