Account Manager (Key Account Manager B2B)

Michelin; Petaling Jaya; On-site; MYR 75,000 - 120,000; Full time

Job summary

A leading company seeks an Account Manager to oversee client relationships, manage account projects, and develop new opportunities. The role requires strong networking skills, customer service experience, and effective communication to ensure client satisfaction and business growth.

Qualifications

• Experience in managing client relationships.
• Strong account or project management skills.
• Proficient in networking and establishing connections.

Responsibilities

• Manage accounts of all sizes and develop client relationships.
• Prepare and present business information and proposals to clients.
• Identify new opportunities through research and market monitoring.

Skills

Customer Service Relationships

Account Management

Networking

Opportunity Management

Job description

Account Manager (Key Account Manager B2B)

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CORE EXPECTED ACHIEVEMENTS:

• Manage accounts of all sizes by representing your team externally to clients and internally by working with various stakeholders.
• Develop an in-depth understanding of the client's market position, product/service, gaps, and competitive landscape.
• Capture, manage, and respond to client requests/complaints.
• Establish and build strong working relationships with business leaders at all levels.
• Manage daily communication with clients and ongoing relationships regarding current, new, and upcoming projects, including activity reviews.
• Prepare and present business information and effective proposals to clients during renewals or new initiatives.
• If necessary, visit clients, participate in trade shows, and attend other professional events to leverage networking and relationship-building opportunities.
• Proactively stay in touch with clients and the evolving market to access new research opportunities and ensure all viable clients are engaged regularly and effectively.
• Develop/generate new opportunities by monitoring trends, conducting research, identifying opportunities, cold calling, and scheduling appointments.

Required Experience:

• Working with clients (Customer Service Relationships)
• Project or account management (Account or Project Management)
• Establishing connections (Networking)
• Managing deliverables and deadlines (Opportunity Management)

STANDARD DEVELOPMENT PLAN (SDP)

Link to Standard Development Plan