Account Manager (Japanese Speaking)

CTC GLOBAL PTE. LTD.; Pasir Panjang; On-site; MYR 60,000 - 80,000; Full time

Job summary

A prominent technology firm located in Pasir Panjang is seeking an experienced Account Manager focused on managing relationships with Japanese clients. The ideal candidate will have at least 5 years of IT experience and a proven track record in sales account management. This role requires proficiency in Japanese and strong communication skills to liaise effectively with stakeholders. The position involves driving business growth by understanding client needs and delivering customized solutions.

Qualifications

• 5 years of IT work experience, with 3 years in sales account management for Japanese clients.
• Proficient in spoken and written Japanese for client communication.
• Strong initiative and people networking skills.

Responsibilities

• Establish relationships with key clients as a trusted advisor.
• Manage IT and business satisfaction in service delivery.
• Identify new business opportunities and manage sales cycle.

Skills

Client relationship management

Proficiency in Japanese

Sales strategy development

Strong communication skills

Multitasking

Education

Diploma in IT, Business Marketing or Communications

Job description

Job Summary

We are seeking a results-driven Account Manager to manage Japanese client relationships, ensure client satisfaction, and drive business growth.

This role involves a deep understanding of client’s business needs, strategic planning, and the ability to deliver customized solutions.

Responsibilities

• Establish working relationships with key clients and stakeholders and become a trusted advisor who will understand their requirements and challenges.
• Manage client's IT and business satisfaction in the delivery of IT services and ensure profit objectives are met.
• Identify new business opportunities and manage end-to-end sales cycle, particularly in growing existing business in the account.
• Collaborate with internal teams and external parties such as principals, partners, and vendors in sales activities to ensure seamless execution of projects.
• Monitor project progress and performance, ensuring quality delivery of products/ services.
• Provide progress updates to all stakeholders
• Ensure sales targets are achieved and maintain good client rapport.
• Monitor market conditions and recommend pricing and market strategy.
• Investigate client’s complaints on quality, delivery, service etc and provide corrective measures.
• Present, negotiate and prepare contracts, quotations, etc.

Requirements

• Minimum a Diploma in IT, Business Marketing, Communications or equivalent
• Minimum 5 years of IT work experience with at least 3 years of sales account management for Japanese clients
• Proficiency in spoken and written Japanese Language is a must as the role is required to liaise with Japanese clients
• Able to communicate with Japanese management level stakeholders
• Excellent communication skills, both written and verbal
• Possess strong initiative, people networking and creativity skills
• Able to multitask, prioritize, and manage time effectively
• Proven sales track record
• Disciplined and driven to develop sales account plans and upkeep sales forecast and hygiene
• Possessing knowledge of the infrastructure environment and application would be an added advantage