Account Manager (Ipoh-Onsite)

Digital People; Ipoh; On-site; MYR 100,000 - 150,000; Full time

Job summary

Join a dynamic and innovative agency where you will play a pivotal role as an Account Manager. This position offers the opportunity to build strong client relationships, coordinate exciting projects, and contribute to impactful digital marketing strategies. You will thrive in a vibrant and supportive environment, collaborating with talented professionals to deliver exceptional results for a diverse range of clients. Enjoy the charm of Ipoh while growing your career in a company that values creativity and continuous learning. If you're passionate about building relationships and driving success, this role is perfect for you.

Benefits

Gym and sports leisure allowances

Company trips

Monday Waffles breakfast sessions

Festive parties

Qualifications

• 2-4 years of experience in account management or client servicing.
• Strong communication skills and ability to manage multiple projects.

Responsibilities

• Manage client relationships and expectations effectively.
• Coordinate project delivery and ensure quality standards.

Skills

Client Relationship Management

Project Management

Communication Skills

Digital Marketing

Education

Bachelor's Degree in Marketing or related field

Job description

At Digital People, we don’t just work with clients — we build lasting partnerships. Our team thrives on innovation, collaboration, and delivering results that speak for themselves. We’re on the hunt for a driven Account Manager who’s equal parts strategist, relationship builder, and project manager.

What You’ll Do

1. Client Relationship Management

Be the main point of contact between Digital People and the clients.

Build strong, trusting relationships with clients, understanding their business goals and challenges.

Manage client expectations, ensuring smooth communication and alignment at all times.

2. Project Coordination & Delivery

Coordinate with internal team to deliver campaigns on time and within scope.

Prepare timelines, schedules, and ensure deadlines are met.

Monitor project progress and ensure deliverables meet quality standards and client objectives.

Understand the client’s market, target audience, and competitors.

Propose campaign strategies and optimisations.

Provide proactive solutions and strategic advice to clients to grow their accounts and meet KPIs.

4. Budget & Financial Management

Work with finance to prepare quotations, proposals, and ensure invoicing is accurate and timely.

Monitor spending to stay within budget while maximizing results.

5. Reporting & Analysis

Track and report on campaign performance, providing insights and actionable recommendations.

Present performance reports to clients in a clear, professional, and easy-to-understand way.

Work with internal team to interpret data and improve future campaigns.

6. Upselling & Account Growth

Identify opportunities to upsell or cross-sell services to existing clients.

Propose new ideas, campaigns, or services that will benefit the client’s growth.

Aim to grow the account’s revenue over time.

7. Problem Solving & Crisis Management

Address any issues or concerns from the client promptly and effectively.

Manage crises with professionalism, keeping both the client and internal team informed and aligned.

8. Internal Team Collaboration

Work closely with creative directors, designers, copywriters, media buyers, and other stakeholders to ensure campaigns run smoothly.

Be the bridge between client vision and internal execution.

Facilitate team briefings and debriefings.

What We’re Looking For

You have 2 – 4 years of experience in account management, client servicing, or similar roles.

You’re a master communicator — written, verbal, emoji.

You juggle projects like a circus star and thrive under deadlines.

You’re business-savvy, goal-oriented, and love building relationships.

Experience in Digital Marketing is a big plus.

What’s In It for You?

Work with an award-winning agency recognised for bold ideas and impactful storytelling.
Collaborate with both global and local brands across exciting industries.
Thrive in a vibrant, inclusive, and supportive creative environment.
Enjoy career growth opportunities and continuous learning.
Experience the charm of Ipoh — a city with rich heritage, a lower cost of living, and a balanced lifestyle perfect for creatives.

How to Apply

Ready to make your mark?
Send your CV and portfolio to [e-mail] with the subject line:
“Account Manager Application – [Your Name]”

Let’s create something extraordinary together!

How do your skills match this job?

How do your skills match this job?

Sign in and update your profile to get insights.

Your application will include the following questions:

Which of the following statements best describes your right to work in Malaysia? What's your expected monthly basic salary? Which of the following types of qualifications do you have? How many years' experience do you have as an account manager? Do you have experience in a role which requires relationship management experience? Do you have customer service experience? Are you willing to relocate for this role?

Advertising, Marketing & Communications 11-50 employees

Digital People is a Creative and 360° Digital Marketing Agency. We are passionate storytellers, weaving our ideas into digital platforms for inspiring brands. We work hand in hand with our clients to breathe life into their brand through digital media by creating educational and engaging lifestyle content that ultimately aims to build loyal followers for the brand.

Oh, did we also mention we love socialising offline too?

- Monday Waffles breakfast session with the team

- Rounds of parties during festivities or whenever we feel like it!

- Company trips when everyone behaves

- Extra perks for your wellbeing, we offer allowances for your gym and sports leisure

Digital People is a Creative and 360° Digital Marketing Agency. We are passionate storytellers, weaving our ideas into digital platforms for inspiring brands. We work hand in hand with our clients to breathe life into their brand through digital media by creating educational and engaging lifestyle content that ultimately aims to build loyal followers for the brand.

Oh, did we also mention we love socialising offline too?

- Monday Waffles breakfast session with the team

- Rounds of parties during festivities or whenever we feel like it!

- Company trips when everyone behaves

- Extra perks for your wellbeing, we offer allowances for your gym and sports leisure