Account Manager II

Thermo Fisher Scientific; Kuala Selangor; On-site; MYR 90,000 - 120,000; Full time

Job summary

A leading company in the scientific sector seeks a Sales Manager to lead and expand its business in Malaysia. The role requires a Bachelor's degree in a scientific field, with at least 6-7 years of experience in sales and account management. The ideal candidate should demonstrate strong analytical, negotiation, and interpersonal skills while being committed to delivering quality customer experiences.

Qualifications

• Minimum of 6-7 years of experience in account management and sales.
• Experience in analytical instrument sales preferred.
• Strong analytical and decision-making abilities.

Responsibilities

• Drive sales and expand business within assigned region.
• Ensure timely responses to customer inquiries.
• Participate in training sessions and marketing initiatives.

Skills

Analytical skills

Interpersonal skills

Negotiation skills

Education

Bachelor’s degree in Science, Biology, Biotechnology, or a related field

Tools

HPLC

GC

LC-MS

AAS

ICP

Job description

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Laboratory Setting, Office, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.), Various outside weather conditions

Position Summary

Manage and expand the business for Fisher Scientific Malaysia within the assigned region in alignment with the company’s strategies and objectives. Responsible for driving sales and marketing efforts for a wide range of products, including analytical equipment, laboratory equipment, consumables, apparatus, and cleanroom supplies. Independently and proactively seek opportunities to grow revenue and improve gross margin for assigned accounts.

Key Responsibilities

• Take full ownership of personal sales targets related to revenue and margin commitments.
• Champion a collaborative and successful work environment within the sales department that promotes teamwork, engagement, and continuous improvement.
• Implement sales and marketing activities to meet targets within assigned territories and product/service categories.
• Maintain a minimum required number of customer visits per month.
• Ensure timely responses to all customer inquiries within 2 working days.
• Participate in weekly meetings with the Sales Manager or Segment Leader to review sales reports and discuss call plans.
• Submit monthly updates to the Department Manager on market trends, competitor activities, business opportunities, and other relevant intelligence.
• Growth all business opportunities in assigned territories across Malaysia.
• Meet allocated annual product quotas and overall sales targets.
  
  

Other Responsibilities

• Deliver consistent and high-quality customer experiences while identifying areas for continuous improvement.
• Collaborate with the Technical Services team to address customer needs related to technical support, warranty claims, product installation, and application-based support, ensuring a seamless post-sale experience.
• Communicate internal and external issues promptly and provide actionable suggestions or solutions for improvement.
• Analyze sales wins and losses; work with management to develop strategies to improve conversion.
• Participate in training sessions, both local and overseas, offered by the company or its vendors. Participate in marketing initiatives, including seminars and roadshows.
• Be responsible for the end-to-end process of product delivery and installation, ensuring customer satisfaction at all stages.
• Assist in the collection of outstanding invoices as part of account management.
• Support training and onboarding of new Product Specialists when necessary.
• Ensure compliance with GDPMD procedures and all relevant company policies and guidelines.
  
  

Qualifications & Skills

• Bachelor’s degree in Science, Biology, Biotechnology, or a related field.
• Minimum of 6-7 years of experience in account management and sales, preferably within the academic, government, private industry, or healthcare sectors.
• Experience in sales of analytical instruments such as HPLC, GC, LC-MS, AAS, and ICP would be an advantage for this position.
• Demonstrated success in handling and expanding key customer accounts and distribution channels.
• Strong analytical and decision-making abilities, with the skill to translate data into actionable insights.
• Excellent communication, interpersonal, and negotiation skills.
• Willingness and ability to travel as required for customer engagement and industry event participation.