Account Manager (Commercial)

CTC GLOBAL SDN BHD; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading company in IT services seeks an Account Manager to establish strong relationships with clients and drive sales growth. Ideal candidates should have a diploma in IT and relevant experience in managing commercial accounts. Responsibilities include ensuring client satisfaction and achieving sales targets through effective market strategies and relationship management.

Qualifications

• 2-3 years' experience in account manager role in IT.
• Experience in handling commercial accounts is an advantage.

Responsibilities

• Establish relationships with IT and business unit executives.
• Manage client satisfaction in IT service delivery.
• Lead business development activities and achieve sales targets.

Skills

Client Relationship Management

Sales Strategy

Market Analysis

Education

Diploma/Degree in IT

Job description

• Establish relationship with the client’s Information Technology (IT) and business unit executives as a trusted advisor who will understand their issues, needs, and requirements.
• Manage client’s IT and business satisfaction in the delivery of IT services.
• May lead business development teams in identifying new business opportunities and managing the sales cycle from start to finish, particularly in growing the existing business in the account.
• To engage with principal, partners, suppliers, in the sales activities on IT services of the Company.
• To ensure sales targets are achieved and to maintain good customer rapport.
• To monitor market conditions and recommend pricing and market strategy.
• To investigate customer’s complaints on quality, delivery, service etc and to recommend corrective measures.
• To present, negotiate and prepare quotations etc.
• Conduct sales presentations , product/solution demo to prospects and existing customers.
• To source & develop new customers and liaise with existing customers.

Requirements

• Minimum a Diploma/Degree in IT or equivalent.
• 2-3 years’ experience in account manager role in IT products/services/outsourcing Industry.
• Preferably specializing in Product Sales – Engineering/Technical/IT or equivalent.
• With good experience dealing/handling Commercial account customers is an advantage.