Account Manager (Client Servicing)

Cheil Malaysia; Kuala Lumpur; On-site; MYR 60,000 - 100,000; Full time

Job summary

Cheil Malaysia is seeking an experienced Account Manager to support the CCO and oversee day-to-day operations across retainer and out-of-scope projects. You will serve as the primary contact for Samsung’s Product Division, managing client communications and coordinating with internal teams and external partners.

In this role you will lead planning, production, and vendor management to ensure on-time, quality delivery while maintaining budgets.

Qualifications

• Proven experience as an Account Manager or in a similar role within an advertising or creative agency.
• Strong understanding of ATL, BTL, digital, printing, and production processes.
• Hands-on experience working with and managing production vendors.
• Excellent verbal, written communication, and client management skills.
• Strong project management and organisational skills, with the ability to manage multiple projects simultaneously.
• Diploma or Degree in Mass Communication, Business, Marketing, or a related field.
• Ability to work effectively under pressure and within tight deadlines.

Responsibilities

• Support the CCO in managing day-to-day operations across both retainer and out-of-scope projects.
• Serve as the key point of contact for Samsung’s Product Division, managing client communications and relationships.
• Act as the main liaison between clients, internal departments, and external partners to ensure smooth project execution.
• Lead project planning and coordination, ensuring all deliverables are completed on time and to the required quality standards.
• Build and maintain strong, long-term relationships with clients and key stakeholders.
• Take ownership of project planning, ideation, execution, and production, from brief to final delivery.
• Manage third-party vendors, including cost negotiation, agreements, and production coordination, to optimise the client’s budget.
• Develop and maintain strong relationships with trusted production vendors and partners.
• Ensure consistent, high-quality delivery across all projects while adhering to agreed budgets and timelines.
• Handle relevant administrative and financial matters in accordance with company and client requirements.
• Provide guidance and support to junior team members, leading by example in their day-to-day responsibilities and development.

Skills

Communication skills

Project management

Vendor management

Client management

Education

Diploma or Degree in Mass Communication, Business, Marketing

Job description

Job Responsibilities:

• Support the CCO in managing day-to-day operations across both retainer and out-of-scope projects.
• Serve as the key point of contact for Samsung’s Product Division, managing client communications and relationships.
• Act as the main liaison between clients, internal departments, and external partners to ensure smooth project execution.
• Lead project planning and coordination, ensuring all deliverables are completed on time and to the required quality standards.
• Build and maintain strong, long-term relationships with clients and key stakeholders.
• Take ownership of project planning, ideation, execution, and production, from brief to final delivery.
• Manage third-party vendors, including cost negotiation, agreements, and production coordination, to optimise the client’s budget.
• Develop and maintain strong relationships with trusted production vendors and partners.
• Ensure consistent, high-quality delivery across all projects while adhering to agreed budgets and timelines.
• Handle relevant administrative and financial matters in accordance with company and client requirements.
• Provide guidance and support to junior team members, leading by example in their day-to-day responsibilities and development.

Job Requirements:

• Proven experience as an Account Manager or in a similar role within an advertising or creative agency.
• Strong understanding of ATL, BTL, digital, printing, and production processes.
• Hands-on experience working with and managing production vendors.
• Excellent verbal, written communication, and client management skills.
• Strong project management and organisational skills, with the ability to manage multiple projects simultaneously.
• Highly detail-oriented with strong problem-solving and decision-making abilities.
• Ability to work effectively under pressure and within tight deadlines.
• Diploma or Degree in Mass Communication, Business, Marketing, or a related field.