Account Manager (Business Retention & Development)

Expeditors; Petaling Jaya; On-site; MYR 30,000 - 70,000; Full time

Job summary

Ein etabliertes Unternehmen im Bereich internationale Logistik sucht nach einem engagierten Fachmann, der die Produkt- und Serviceleistungen für Corporate Accounts entwickelt und pflegt. In dieser spannenden Rolle werden Sie die Effizienz steigern und Kosteneinsparungen umsetzen, während Sie enge Beziehungen zu Kunden und Partnern aufbauen. Mit einem starken Fokus auf Kundenservice und kontinuierliche Verbesserung bietet diese Position hervorragende Wachstums- und Entwicklungsmöglichkeiten. Wenn Sie eine Leidenschaft für Logistik haben und in einem dynamischen Umfeld arbeiten möchten, ist dies die perfekte Gelegenheit für Sie.

Benefits

Gruppenkrankenversicherung

Mitarbeiteraktienkaufplan

Schulungs- und Personalentwicklungsprogramm

Wachstumsmöglichkeiten innerhalb des Unternehmens

Mitarbeiterempfehlungsprogramm-Bonus

Qualifications

• 4-5 Jahre Erfahrung in der Logistikbranche erforderlich.
• Fähigkeit zur Entwicklung und Dokumentation von Geschäftsprozessen.

Responsibilities

• Entwicklung und Pflege von Produkt- und Serviceleistungen für Corporate Accounts.
• Implementierung von Kosteneinsparungen und Effizienzsteigerungen.

Skills

Kundenservice

Projektmanagement

Problemlösung

Interpersonelle Fähigkeiten

MS Office Kenntnisse

Education

Universitäts-/Hochschulabschluss

Tools

PC-Kenntnisse

Job description

Company Description

We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Job Description

Scope of Position: Develop, maintain, lead and measure Expeditors’ product and service deliverables to satisfy the specific needs of a Corporate Account(s).
Continually seek opportunities for service enhancement and improved tactical management. Increase our share of customer business on an annual basis.

Major Duties and Responsibilities

Account retention, Strategic responsibilities:

• Continuously seek improvement in procedures and services to create more efficient and cost-effective operations.
• Implement cost savings within Expeditors through efficiencies or hard cost reductions.
• Design and manage QMR processes with account input, participate in scheduled QMRs locally, and manage global QMR schedules, consolidating data accordingly.
• Involve Branch Managers or Key Department Managers in the QMR process and facilitate communication among all key contacts and related Expeditors contacts.
• Promote cooperation and positive relationships with third-party vendors and communicate technology updates proactively.

Account retention, Tactical responsibilities:

• Maintain all account rates and tariffs, keep rates updated, and coordinate RFQs and rate requests.
• Ensure proper documentation and communication of operational requirements, DLSOPs, and key contacts.
• Support in invoicing, collections, and dispute resolution processes.
• Establish and monitor performance metrics and management reports for global consistency and data integrity.

Account development, Strategic responsibilities:

• Identify cost-saving opportunities by improving processes and eliminating waste.
• Develop and review annual business plans with key stakeholders.
• Update teams on opportunities and maintain commitment to ethical business practices and detailed operational management.

Account development, Tactical responsibilities:

• Travel as needed within the region and internationally to resolve issues and maintain customer satisfaction.
• Maintain communication with key contacts and organizational charts, providing industry updates and service notifications.

Qualifications

• University/College degree or equivalent, with 4-5 years of experience in the logistics industry.
• Ability to develop and document business processes and procedures.
• Proficiency in PC skills, including MS Office applications.
• Strong customer service, project management, problem-solving, and interpersonal skills.
• Excellent command of written and spoken English.

Additional Information

Expeditors offers excellent benefits:

• Group Medical Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company
• Employee Referral Program Bonus