Account Manager, APAC

Jumio; Malaysia; On-site; MYR 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a dynamic Account Manager to drive customer success and growth in Malaysia. In this pivotal role, you will serve as a trusted advisor, ensuring seamless onboarding and proactive support for clients. Your ability to build strong relationships with C-suite executives will be key to expanding the company's footprint. Join a forward-thinking team dedicated to eradicating online identity fraud and making the digital world safer. If you thrive in a fast-paced environment and are passionate about customer success, this opportunity is perfect for you.

Benefits

Flexible working hours

Health insurance

Professional development opportunities

Remote work options

Team-building events

Qualifications

• Proven track record with C-suite clients as a strategic advisor.
• Experience in B2B sales and account management in fast-paced settings.

Responsibilities

• Ensure customer success through onboarding and proactive support.
• Strategize account plans and manage accounts across industries.

Skills

B2B direct selling

Customer Success Management

Negotiation skills

Storytelling ability

Communication skills

Planning and execution

Trust building

Education

Bachelor's degree

Tools

CRM (SFDC)

Job description

Role Purpose: Account Managers (AM) are at the heart of our incredible growth story assisting the customers help derive increased business value and thereby making a real difference to their business. As an AM, you will be responsible for our rapidly growing customer segment wherein the focus apart from retention will predominantly be on growing the account exponentially by acting as a trusted strategic advisor. Based in Malaysia, you will be responsible for customer onboarding, ongoing support, adoption and growth for the assigned set of accounts.

Role Value: You as an AM will own the overall relationship and ensure a mutually rewarding and unceasing relationship for both the customer and Jumio. This is highly instrumental in long term growth and success for all those involved whilst making the digital world a safer place for everyone.

Example Responsibilities

Representing Jumio with the customer at the epicentre, you will be responsible for:

• Ensuring customer success through successful onboarding, proactive support and increased adoption
• Working with the cross functional team at Jumio, continuously seek opportunities to expand Jumio’s footprint within the account
• Strategizing account plans in discussion with AM Leadership team and execute meticulously using a judicious mix of High Touch, Low Touch and Tech Touch means
• Managing accounts across the set of industries, consistently meet and exceed targets for customer retention and growth
• Handling the accounts end-to-end including negotiation on new opportunities through closure
• Program managing account escalations
• Securing referrals and testimonials by building the trust within the customer organization
• Maintaining timely updates and data hygiene in our CRM system
• Work in the customer time zone.

Experience and Qualifications

• A proven track record of having worked with ‘C’ suite in customer organizations across sizes and earned the trust as a strategic advisor
• Multiple years of B2B direct selling and/ or CSM (Account Management) experience in a fast paced environment ensuring customer satisfaction, adoption and growth
• Story telling ability to identify and sell into new use cases
• Strong prospecting, value proposition articulation, negotiation and closing skills
• Track record of meticulous planning and relentless time-bound execution
• Excellent verbal and written communication skills
• Business proficient in Mandarin verbal and written

Great to have Experience and Qualifications

• Prior exposure to managing SaaS or Recurring Revenue related offerings from leading organizations
• Knowledge of Know Your Customer (KYC) and Anti Money Laundering (AML) environments and the solutions offered in this space
• Proficiency in CRM - preferably SFDC additional (non-essential) experience and qualifications

Key Characteristics and Attitudes

In a recent global survey these attributes were valued by Jumios in all locations and functions - we firmly believe in hiring for attitude as well as skill.

• Friendly and supportive
• Adaptable and flexible
• Articulate and persuasive
• High IQ and EQ
• Curious and coachable
• Commercially Aware
• Resilient and tenacious
• Big picture and the detail

Jumio is a collaboration of people with different ideas, strengths, interests and cultures. We welcome applications and colleagues from all backgrounds and of all statuses.

About Jumio:

Jumio is a B2B technology company dedicated to eradicating online identity fraud, money laundering and other financial crimes to help make the internet safer. We leverage AI, biometrics, machine learning, liveness detection and automation to create solutions that are trusted by leading brands worldwide and respected by industry thought leaders.

Jumio is the leading provider of online identity verification, eKYC and AML solutions. With a global footprint, we’re expanding the team to meet strong client demand across a range of industries including Financial Services, Travel, Sharing Economy, Fintech, Gaming, and others.

We will only use your personal information in connection with Jumio’s application, recruitment, and hiring processes, as described in Jumio’s Applicant Privacy Notice. If you have any questions or comments, please send an email to [e-mail] .

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