Account Manager (ACM, Sandakan)

Celcom & Digi; Sandakan; On-site; MYR 48,000 - 60,000; Full time

Job summary

A leading telco-tech company in Malaysia is seeking a dedicated individual for a fixed-term contract role focused on driving postpaid, device, and broadband sales through effective channel management. The role involves monitoring competition, executing promotions, and ensuring compliance while conducting training and audits. Join us to help advance Malaysia's digital transformation and connect communities.

Qualifications

• 2 to 8 years experience in Dealer/Distribution/Telco Operations.
• Proficient in spoken and written English & Malay.

Responsibilities

• Manage Controlled Channel Partners and expand Postpaid sales distribution.
• Monitor competitor activities and propose actions to maintain competitiveness.
• Conduct training and ensure compliance with company guidelines.

Skills

Negotiation

Problem Solving

Planning

Communication

Analytical Skills

Education

Diploma/Degree

Job description

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Date: 7 May 2025

Employment Type: Contract

Job Description:

Role Summary

This is a 2-years fixed term contract role.

Drive postpaid, device, and broadband sales through controlled channel partner management. Monitor competitors, execute promotions, and ensure compliance. Conduct training, audits, and property management. Expand channels and simplify retail operations, upholding integrity.

Responsibilities

• To manage Controlled Channel Partners owned accounts/ outlets’ performance, day-to-day operation, develop and expand Postpaid sales distribution WITH THE OBJECTIVE OF driving company Postpaid, Device and Broadband sales.
• Observe and report competitor activities/ programs and review its effectiveness/ threat/ opportunities towards CelcomDigi. To propose Quick Win actions to maintain competitiveness.
• To identify, plan and execute promotions at store/ outlet level.
• To assist partners to achieve healthy P&L.
• Monitor and ensure dealers/ outlets and their staff comply with the minimum guidelines set out by CelcomDigi both qualitative and quantitative.
• Product training and refreshers for controlled channel partners and their staff.
• To manage and ensure compliance of SOPP, conduct audit and transaction monitoring of stores & coach to close gaps identified to help them improve.
• Manage & ensure CelcomDigi properties are properly documented and reconciled.
• Always instill integrity to Heads and front liners in order to ensure all transactions are compliant and done with integrity in line with CelcomDigi values.
• Plan & execute overall Channel expansion, based on existing Postpaid consumer density and new market opportunities, at the same time establish clear demarcation for own and partners outlets.
• Participate in all on-ground activities such as Events, Roadshows, Roving, etc..
• Review, propose & develop retail operations processes and simplify/ automate where necessary IN ORDER TO make things simpler for customers, staffs and vendors.

Requirements

• Education: Diploma/Degree in any field
• Years of experience: 2 to 8 years
• Your past experience in Dealer/Distribution/Telco Operations, Marketing / Business Administration in FMCG Industries
• Must Possess Own Transport with Valid Licenses
• Strong in negotiations
• Able to Analyse & Problem Solve
• Proficient spoken and written English & Malay (other languages are plus)
• Flexible, able to work during weekend or at odd hours.
• Great at planning and execution of sales related campaigns

Next Steps

Next Steps

Thank you for taking the first step towards joining our team at CelcomDigi! After submitting your application, our Talent Acquisition team will review your CV and reach out to shortlisted candidates to guide you through the next steps, including a pre-screening conversation, interviews and or assessments.

At CelcomDigi, we aspire to be Malaysia’s leading telco-tech company — the nation’s digital growth engine — powering transformation through 5G, AI, and innovation that impacts over 20 million customers.Here, your role goes beyond work. It’s about enabling businesses to thrive, connecting communities, and advancing society, as we build a brand rooted in trust, reliability and customer excellence.Aligned with our employer value proposition, Grow with Purpose. Build with Trust, you’ll have the opportunity to innovate responsibly and create digital solutions that truly make a difference.If you're driven, future focused, and ready to be part of something bigger, we want you on our team.

Let’s advance and inspire Malaysia together! #WeAreCelcomDigi

CelcomDigi is an equal opportunity employer, and committed to promote employment practices that are transparent, objective and fair.