Account Manager (ACM) - Johor

Celcom & Digi; Johor; On-site; MYR 100,000 - 150,000; Full time

Job summary

CelcomDigi seeks an Account Manager for a 2-year contract in Johor. This role involves driving sales through Controlled Channel Partners, ensuring compliance, and optimizing operations. Ideal candidates will have a diploma/degree and 2 to 8 years of relevant experience. Join an innovative team dedicated to enhancing digital solutions for customers.

Qualifications

• 2 to 8 years of experience in dealer/distribution/telco operations, marketing, or business administration.
• Own transport with valid licenses.
• Proficient in spoken and written English and Malay.

Responsibilities

• Manage Controlled Channel Partners’ performance and sales operations.
• Monitor competitor activities and propose quick-win actions.
• Plan and execute store/outlet promotions.

Skills

Negotiation

Problem-solving

Planning

Sales Campaign Execution

Communication

Education

Diploma/Degree in any field

Job description

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Account Manager (ACM) - Johor

Employment Type: Contract

Job Description:

Role Summary

This is a 2-year contract role.

At CelcomDigi, you will drive postpaid, device, and fibre sales through Controlled Channel Partners by executing sales activities, ensuring partner profitability, enforcing compliance, providing training, planning channel expansion, and optimizing franchise partner processes.

Responsibilities:

• Manage Controlled Channel Partners owned accounts/outlets’ performance and daily operations, aiming to increase Postpaid sales, Device, and Broadband sales.
• Monitor competitor activities and review their impact on CelcomDigi; propose quick-win actions to maintain competitiveness.
• Identify, plan, and execute store/outlet promotions.
• Assist partners in achieving healthy P&L.
• Ensure dealers/outlets and staff comply with CelcomDigi guidelines through monitoring and audits.
• Provide product training and refreshers for channel partners and staff.
• Manage SOPP compliance, conduct audits, and coach staff to close gaps.
• Document and reconcile properties properly.
• Promote integrity and ensure transactions align with CelcomDigi values.
• Plan and execute channel expansion based on market opportunities.
• Participate in on-ground activities like events and roadshows.
• Review and improve retail operations processes for simplicity and efficiency.

Requirements:

• Diploma/Degree in any field.
• 2 to 8 years of experience, preferably in dealer/distribution/telco operations, marketing, or business administration in FMCG industries.
• Own transport with valid licenses.
• Strong negotiation skills.
• Ability to analyze and solve problems.
• Proficient in spoken and written English and Malay; other languages are a plus.
• Flexible to work during weekends or odd hours.
• Excellent planning and execution skills for sales campaigns.

Next Steps

Thank you for your interest in joining CelcomDigi! After applying, our Talent Acquisition team will review your CV and contact shortlisted candidates for further steps, including pre-screening, interviews, and assessments.

CelcomDigi aims to be Malaysia’s leading telco-tech company, powering digital transformation with 5G, AI, and innovation for over 20 million customers. We are committed to trust, reliability, and customer excellence. Join us to innovate responsibly and create impactful digital solutions. If you're driven and future-focused, we want you on our team.

Let’s advance and inspire Malaysia together! #WeAreCelcomDigi

CelcomDigi is an equal opportunity employer committed to transparent, objective, and fair employment practices.