Account Manager

ECS FACILITY MANAGEMENT SDN. BHD.; Kuching; On-site; MYR 100,000 - 150,000; Full time

Job summary

An established industry player is seeking a dedicated Account Manager to join their team in Kuching. This full-time, on-site role involves managing client accounts and ensuring high levels of customer satisfaction. You will collaborate with clients to understand their needs, develop strategic plans, and coordinate with internal teams to deliver effective solutions. The ideal candidate will possess strong client management skills, excellent communication abilities, and a proactive approach to problem-solving. If you are passionate about building long-term relationships and enhancing client experiences, this opportunity is perfect for you.

Qualifications

• Strong client management and relationship skills are essential.
• Bachelor's degree in Business or Account-related fields required.

Responsibilities

• Manage client accounts and ensure customer satisfaction.
• Develop strategic account plans and coordinate with internal teams.

Skills

Client Management

Customer Relationship

Strategic Planning

Account Management

Excellent Communication

Interpersonal Skills

Problem-Solving

Conflict Resolution

Education

Bachelor's degree in Business

Bachelor's degree in Account

Related fields

Job description

Company Description

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Role Description

This is a full-time, on-site role for an Account Manager located in Kuching. The Account Manager will be responsible for managing client accounts, ensuring customer satisfaction, and maintaining long-term relationships with clients. Day-to-day tasks include collaborating with clients to understand their needs, developing strategic account plans, coordinating with internal teams to deliver solutions, and identifying opportunities for up-selling and cross-selling. The role also involves preparing reports, handling client inquiries, and ensuring client issues are resolved promptly and effectively.

Qualifications

• Client Management and Customer Relationship skills
• Strategic Planning and Account Management skills
• Excellent Communication and Interpersonal skills
• Problem-Solving and Conflict Resolution skilll
• Bachelor's degree in Business, Account, or related fields
• Experience in the property management industry is a plus