Account Manager

FUNNOW Group; Kuala Lumpur; On-site; MYR 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dynamic Account Manager to drive growth and build relationships across its platforms. In this role, you will analyze merchant data to identify opportunities for increased sales, ensuring a smooth onboarding process for new merchants and fostering strong partnerships. You'll collaborate with a dedicated Client Service team to address merchant inquiries efficiently, while actively participating in marketing initiatives. This is a fantastic opportunity to make a significant impact in a fast-growing company that values innovation and results. If you're passionate about driving success and thrive in a collaborative environment, this position is perfect for you.

Qualifications

• 1+ years of experience in Account Management or similar roles.
• Strong negotiation and problem-solving abilities.

Responsibilities

• Drive GMV growth by analyzing merchant data and tailoring deals.
• Proactively engage with merchants to build strong relationships.

Skills

Account Management

Communication Skills

Negotiation Skills

Problem-Solving

Data Analysis

CRM Systems Proficiency

Education

Bachelor's Degree

Tools

CRM Systems

Data Analysis Tools

Job description

FUNNOW Group is Greater Southeast Asia's leading lifestyle booking platform, revolutionizing how people access dining, wellness, beauty, and accommodation services. Operating across Taiwan, Singapore, Hong Kong, Malaysia, Thailand, the Philippines, and Japan, we manage four brands—FunNow, Eatigo, Niceday, and SaaS (FUNNOW Manager, TABLEAPP)—and connect over 12,000 merchants with a rapidly growing community of 8 million users.

As we continue to expand throughout Southeast Asia, the region's growth and development opportunities are boundless. Joining the FUNNOW Group means you'll have the chance to contribute to and thrive in an international environment, gaining invaluable experience and impacting the global stage.

Our platform uses AI-powered yield management and digital transformation to help retailers optimize their operations while improving the customer experience. We are dedicated to reshaping leisure time through innovation and providing endless possibilities for our users and team members.

At FUNNOW Group, you'll be part of a vibrant and fast-growing ecosystem where your contributions will shape the future of leisure and entertainment. If you're ready to grow with us and make a real difference, join the FUNNOW team and seize the endless opportunities.

THE POSITION: Account Manager

Are you a results-oriented, communication whiz with a passion for building relationships and growing revenue? We're searching for a driven Account Manager to join our team and play a key role in achieving explosive GMV growth across FunNow and Niceday platforms. You'll be the primary point of contact for hundreds of merchants, proactively engaging them to unlock better deals, optimize partnerships, and ensure their success on our platforms.

WHAT YOU’LL DO:

1. Drive GMV Growth: Analyze merchant data, identify opportunities for increased sales, and collaborate with merchants to tailor deals and packages that boost their business and our GMV.
2. Merchant Engagement & Relationship Building: Proactively communicate with merchants, building strong relationships and trust. Keep them informed of platform updates, offer support, and address any concerns.
3. Operation Efficiency: Handle merchant operational needs effectively, including contract adjustments, ownership changes, address updates, and contact window modifications. Resolve all issues within two days.
4. Client Service Partnership: Collaborate with Client Service team to seamlessly address merchant inquiries and challenges, aiming for one-day resolution on average.
5. Marketing Event Participation: Actively engage in marketing initiatives. Drive strong merchant participation in FunNow marketing initiatives and promotional events. Achieve target participation numbers.
6. Onboarding & Training: Ensure smooth onboarding for new merchants, guiding them through the platform and processes within 14 days. Secure a steady influx of new merchants each month.

WHAT YOU’LL NEED:

1. 1+ years of experience in an Account Management or similar role.
2. Proven track record of driving revenue growth within B2B or B2C environments.
3. Excellent communication and interpersonal skills, building rapport quickly and fostering lasting relationships.
4. Strong negotiation and problem-solving abilities, finding win-win solutions for merchants and the company.
5. Ability to work independently and manage multiple priorities effectively, meeting tight deadlines.
6. Proficiency in CRM systems and data analysis tools.
7. Passion for the industry and a strong understanding of e-commerce platforms.

Bonus points:

1. Experience working with merchants in F&B or hospitality industry.
2. Multilingual skills, particularly with relevant languages for our target markets.
3. A proactive and creative approach to exceeding goals and building partnerships.

Has this role caught your Interest? APPLY NOW