Account Manager

SWIFT; Kuala Lumpur; On-site; MYR 60,000 - 88,000; Full time

Job summary

A leading provider of secure financial messaging services is seeking an Account Manager to oversee a portfolio of clients in ASEAN. The role focuses on building strong relationships and driving business growth, which includes identifying opportunities and implementing strategic plans. Ideal candidates possess a business degree and relevant experience in sales or account management.

Benefits

Competitive package

Freedom to be yourself

Opportunity to make a difference

Qualifications

• 3 years’ experience in financial services or technology sectors, ideally in sales or account management.
• Ability to identify customer needs and market opportunities.
• Self-motivated and adaptable to a fast-paced environment.

Responsibilities

• Manage and develop a portfolio of medium-sized clients within ASEAN.
• Identify customer needs and achieve business growth.
• Implement plans towards assigned customers while representing SWIFT at regional events.

Skills

Communication

Problem-solving

Negotiation

Organizational

Relationship-building

Education

Degree in Business or related field

Job description

ABOUT US

We’re the world’s leading provider of secure financial messaging services, headquartered in Belgium. We are the way the world moves value – across borders, through cities and overseas. No other organisation can address the scale, precision, pace and trust that this demands, and we’re proud to support the global economy.

We’re unique too. We were established to find a better way for the global financial community to move value – a reliable, safe and secure approach that the community can trust, completely. We’re always striving to be better and are constantly evolving in an ever-changing landscape, without undermining that trust. Five decades on, our vibrant community reflects the complexity and diversity of the financial ecosystem. We innovate diligently, test exhaustively, then implement fast. In a connected and exciting era, our mission has never been more relevant. Swift now has a presence in 200+ countries and legal territories to serve a community of more than 12,000 banks and financial institutions.

Job Summary

As an Account Manager, you will manage a portfolio of medium-sized clients, build strong relationships, and support business growth. You'll develop and carry out sales plans, act as the main contact for your clients, and work with internal teams to deliver solutions. The role also involves sharing market and customer insights to help improve products and services. The goal is to meet customer requirements while driving sales, revenue growth and traffic development.

Key Responsibilities

• Assume responsibility for the management and development of the portfolio of accounts within ASEAN.
• Identify customer needs/market opportunities and achieve business growth by building and maintaining long term customer relationships with primarily medium accounts and/or developing market infrastructures and/or implementing initiatives of medium size/complexity.
• Develop plans for medium sales account/infrastructure development/initiatives in order to achieve targeted sales objectives and generate revenue in an optimal, cost-beneficial way.
• Implement plans towards assigned medium customers/market infrastructure by coordinating and tracking all activities. Assist in the implementation of larger plans/projects/programmes.
• Act as a single point of contact for medium sized clients and/or support as a center of expertise on a specific area/initiative .
• Represent Swift and promote products and services in order to grow our business by participating to regional fairs and forums and meetings.
• Liaise with other divisions/departments, commercial team managers and members in order to provide a coordinated service and integrated solution to assigned customers. Feed back internally market intelligence, customer feedback, product issues and other relevant information.
• Acquire and maintain skills and knowledge.
• Share knowledge about customers, products markets and methodology.

What You Will Need

• Degree in Business or related field.
• 3 years’ experience within the financial services, technology or infrastructure sectors, ideally in sales, account management or business development.
• Excellent communication skills, with a demonstrated ability to build solid working relationships across all levels of an organization.
• Ability to identify customer needs, market opportunities and business growth areas.
• Self-motivated with strong organizational and problem-solving skills.
• Ability to multitask and meet deadlines in a fast-paced environment.
• Strong negotiations skills and ability to persuade others to accept points of view.
• Team player who is flexible, reliable and committed to success.
• Availability to travel as and when required to support business needs.

What we offer

We put you in control of career

We give you a competitive package

We help you perform at your best

We help you make a difference

We give you the freedom to be yourself

We give you the freedom to be yourself. We are creating an environment of unique individuals – like you – with different perspectives on the financial industry and the world. A diverse and inclusive environment in which everyone’s voice counts and where you can reach your full potential.

If you believe you require a reasonable accommodation to participate in the job application or interview process, please contact us to request accommodation.

Don’t meet every single requirement? At Swift, we are dedicated to building a workplace where people can bring their full selves and ideas to the team, so if you are excited about this role, we encourage you to apply even if you do not meet every single qualification.