Account Manager

Software One Experts Sdn Bhd; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

An established industry player is seeking an Account Manager to foster strong customer relationships and drive sales growth. In this dynamic role, you'll be the primary contact for clients, ensuring their needs are met while identifying new business opportunities. With a focus on cloud solutions, your expertise in hyperscaler platforms like AWS or Microsoft will be essential. This position offers the chance to make a significant impact on customer satisfaction and business success within a collaborative environment. If you're passionate about technology and sales, this role is a perfect fit for you.

Qualifications

• 3-5+ years of local sales experience in enterprise and mid-market segments.
• Experience in selling hyperscaler cloud platforms preferred.

Responsibilities

• Build strong relationships with customers to ensure satisfaction.
• Drive proactive new sales and manage existing accounts effectively.
• Track and forecast account metrics and financials.

Skills

Building Relationships

Customer Centricity

Customer & Market Orientation

Financial Savvy

Negotiation

Sales Experience

Tools

AWS

Microsoft Azure

Generative AI

Data and Analytics

Application Modernization

Job description

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SoftwareOne is a leading global software and cloud solutions provider that is redefining how companies build, buy and handle everything in the cloud. By helping clients to migrate and modernize their workloads and applications – and in parallel, to navigate and optimize the resulting software and cloud changes – SoftwareOne unlocks the value of technology. The company’s 8,900 employees are driven to deliver a portfolio of 7,500 software brands with sales and delivery capabilities in 90 countries. Headquartered in Switzerland, SoftwareOne is listed on the SIX Swiss Exchange under the ticker symbol SWON. Visit us at https://www.softwareone.com/en

The role

An Account Manager is responsible for building strong relationships with SoftwareOne customers to ensure the ultimate customer experience and that maximum value is received throughout customer lifetime. This role provides ongoing sales support to existing customers, handles the customer relationship and customer satisfaction. The AM builds & implements the account strategy, helps identify new sales leads, and collaborates with our Solutions Sales Specialist to develop sales plans and find opportunities. The role is ultimately responsible for the complete relationship with the customer.

Role and Responsibilities

• Be the primary point of contact and maintain a positive relationship with existing accounts and identify growth potential take ownership on the customer experience
• Understand customer needs and business objectives and offer the right solutions to customers
• Ensure the timely and successful delivery of our solutions
• Keep customers satisfied by delivering exceptional service on a day-to-day basis
• Drive proactive new Sales, Renewals, and overall Opportunity Management
• Develop, maintain, and implement a highly efficient Account Management by focusing on PureCloud and Self Services
• Providing customer services remotely
• Lead day-to-day customer and partner requests
• Track and forecast of defined account metrics / KPI's and financials

What we need to see from you

Experience in selling hyperscaler cloud platforms (AWS or Microsoft) is preferred

Exposure in selling next generation solutions i.e Generative AI, Data and Analytics, Application Modernization will be an added advantage

At least 3-5+ years of local sales experience in the enterprise and mid market segments

Experience in a sales hunting role

Ability to bring in new accounts through existing client relationships

Foundation Skill:

Building Relationships-Advanced

Creates relationships with immediate team and across the organization characterized by a high level of acceptance, collaboration, and mutual respect. Forms relationships outside of the organization that supports individual growth and/or business success.

Customer Centricity-Advanced

Establishes effective relationships with internal/external customers to understand their needs. Displays a customer service orientation when interacting with others. Is patient, calm and tolerant in difficult situations.

Customer & Market Orientation-Advanced

Understands customers' strategic business objectives, how their decisions are made, their positions in the market, their opportunities and their challenges and has a clear understanding of existing and emerging market and industry needs.

Financially Savvy-Skilled

Adept at budgeting, financial forecasting, cost management, analysis, and reporting for specific business unit / function.

Negotiation-Skilled

Ability to overcome or minimize barriers and address needs and preferences of key decision makers, using assertive tactics when appropriate and has the ability to achieve a win outcome for SWO and the customer.

Job Function

Sales