Account Manager

Publicis Groupe; Kuala Lumpur; Hybrid; MYR 60,000 - 80,000; Full time

Job summary

A leading company in the marketing sector is seeking a Client Partner to manage client relationships and drive marketing strategies. The role involves overseeing project delivery, nurturing client connections, and leading a team to achieve business goals. The ideal candidate will have a strong background in project management and a proven track record in B2B marketing. This position offers a hybrid work schedule and generous leave entitlements, making it an excellent opportunity for professionals looking to advance their careers in a dynamic environment.

Benefits

Generous leave entitlements

Comprehensive medical coverage

Life and accident insurance

Phone allowance

Office closure for World Mental Health Day

Qualifications

• At least 4 years of experience managing campaigns in an integrated agency.
• Experience in consumer electronics, FMCG, or IT retail projects preferred.

Responsibilities

• Build excellent client relationships with a proactive attitude.
• Oversee project development and delivery in collaboration with all functions.
• Drive new marketing communication strategies.

Skills

Project Management

Communication

Client Relationship Management

Education

Bachelor's degree in Marketing

Bachelor's degree in Advertising

Bachelor's degree in Communications

Job description

Job Description

KEY RESPONSIBILITIES

Leadership:

• Build positive and collaborative relationships both within the direct team and across the wider business.
• Build productive relationships with external partners, including suppliers and partner agencies.
• Inspire, motivate, and mentor broader teams to create business-oriented and creative content and social solutions on client briefs.
• Support new business and pitch opportunities proactively.
• Manage the line management, development, and overall quality and delivery of work by the broader Chemistry team, in conjunction with the Chemistry Business Head.
• Manage up to senior teams effectively, seeking support and advice when needed.

Clients:

• Nurture and impact influential senior client relationships through effective communication and understanding their working styles.
• Demonstrate a deep understanding of clients’ business and brand.
• Lead effective client meetings, setting agendas, tone, and desired outcomes.
• Utilize data from internal and client surveys to strengthen relationships and challenge constructively for the best outcomes.
• Proactively reach out with new ideas and insights to clients.

Culture:

• Lead by example, embodying agency values and contributing positively to our culture.
• Cultivate a collaborative, insightful, and social-first agency environment.
• Champion a feedback culture through opportunities for two-way feedback.
• Seek inventive solutions with a focus on integrity, asking for support when necessary.
• Develop proactive ideas and initiatives for clients and the agency.

Commercial:

• Identify opportunities for incremental and profitable growth.
• Contribute to accurate scoping and costing of social projects.
• Ensure smooth financial processes, including timely billing and expense management.
• Maintain accurate and timely timesheet submissions for themselves and their team.
• Manage time effectively across multiple projects.

KEY REQUIREMENTS

• A diploma or Bachelor's degree in Marketing, Advertising, or Communications.
• Strong project management skills and understanding of creative development and budget control.
• At least 4 years of relevant experience managing campaigns in an integrated agency, handling B2B marketing/branding.
• A proven track record of growing accounts and winning new business and pitches.
• Deep understanding of mobile's impact on retail and the consumer journey.
• Experience in consumer electronics, FMCG, or IT retail projects is preferred.
• Excellent written and verbal communication skills in English.
• Dedication to clients and team colleagues.
• Ability to work under pressure, managing timelines and production efficiently.
• Experience in an integrated agency environment.

Responsibilities

• Partner with existing clients and expand the client base following the Client Partnering strategy.
• Build excellent client relationships with a proactive attitude and seamless execution.
• Oversee project development, delivery, and evaluation in collaboration with all functions.
• Establish alternative brand and marketing communication strategies.
• Drive new marketing communication and advertising strategies, including creating new revenue streams.
• Assess performance of current programs and explore new methods to increase yield.
• Liaise with product marketing teams to identify opportunities.
• Work with creative teams to develop marketing strategies that meet revenue targets.
• Develop market propositions, pricing, and go-to-market strategies for new products and programs.
• Create collateral and communication plans for new product launches.
• Lead process improvement projects such as creative briefing and financial tracking.
• Ensure alignment between account and project management.
• Communicate project status, profitability, and team updates timely and effectively.
• Build strong relationships within the business and elevate the agency’s profile.
• Share industry knowledge and expertise with the team.
• Collaborate with project management teams.
• Identify client needs and propose strategic solutions.
• Model company values and mentor junior team members.
• Provide clear instructions and feedback to juniors.
• Support new client development and competitive pitches.
• Manage financial performance, including billing, profit targets, and financial security reporting.
• Participate in monthly finance meetings with the budget controller.

Qualifications

• A diploma or Bachelor's degree in Marketing, Advertising, or Communications.
• Strong project management skills, understanding of creative processes and budgets.
• Minimum 4 years of experience managing campaigns in an integrated agency, with B2B marketing/branding focus.
• Proven success in account growth and new business acquisition.
• Understanding of mobile’s impact on retail and consumer behavior.
• Experience in consumer electronics, FMCG, or IT retail is preferred.
• Excellent communication skills in English.
• Dedicated to clients and team collaboration.
• Ability to work efficiently under pressure and manage timelines.
• Experience in an integrated agency setting.

Additional Information

• Generous leave entitlements, including birthday, rest day, and family care leave.
• Office closure for World Mental Health Day and major festive celebrations.
• Comprehensive medical coverage, including dental and optical care.
• Life and accident insurance, group hospitalization, and surgery coverage.
• Hybrid work schedule with Friday disconnects.
• Office closure during the last week of December for rest and recharge.
• Phone allowance.