Account Manager

People Pathfinders Sdn Bhd; Johor Bahru; On-site; MYR 40,000 - 60,000; Full time

Job summary

People Pathfinders Sdn Bhd is seeking a Full-time Account Manager in Johor Bahru. The role involves managing customer relationships, ensuring satisfaction, and identifying growth opportunities. Candidates should have a Bachelor's degree and at least 3 years of experience in logistics or business development. Strong communication and problem-solving skills are essential for success in this position.

Qualifications

• Minimum of 3 years of freight forwarding or logistics industry experience required.
• Proven work experience in business development.
• Ability to communicate effectively across all management levels.

Responsibilities

• Strengthen relationships with existing accounts.
• Manage client profiles and updates on the CRM.
• Ensure customer satisfaction and follow-up.

Skills

Communication

Interpersonal Skills

Problem-Solving

Analytical Skills

Presentation Skills

Education

Bachelor's degree or equivalent business qualifications

Tools

Microsoft Office

CRM software

Job description

People Pathfinders Sdn Bhd is hiring a Full time Account Manager role in Bandar Johor Bahru, Johor. Apply now to be part of our team.

Job summary:

• Looking for candidates available to work:
  • Monday: Morning, Afternoon
  • Tuesday: Morning, Afternoon
  • Wednesday: Morning, Afternoon
  • Thursday: Morning, Afternoon
  • Friday: Morning, Afternoon
• 2-3 years of relevant work experience required for this role

The Company

Our client is a listed and well-established global logistics company with global footprints across many markets and offers a wide range of logistics solutions. They are supported by more than 15000 employees globally, with strong network in 6 continents, and leading-edge technology.

Reporting to the Customer Retention and Development Manager, the Account Manager will maintain ownership of existing identified accounts, to improve the level of customer service, while increasing business opportunities.

Job Responsibilities:

• Strengthen relationships with existing accounts.

• Penetrate organizational structure of accounts and develop relationships at all levels beyond main point of contact.

• Understand customers’ business and strategy and the company’s role with the customer.

• Ensure customer satisfaction and follow up.

• Communicate service issues to Department Managers/Supervisors.

• Identify opportunities and grow business from existing house accounts.

• Assist with collections when needed.

• Manage client profiles and updates on the CRM.

• Build territory maps showing number of accounts located in each city.

• Fluent in EI systems and demos to provide technical updates to accounts.

• Share weekly schedule with all Departments to help coordinate and participate in joint account visits.

• Turn major business opportunities and proposals over to Sales and operational issues to Ops.

• Management of Business Reviews.

• Continually seek improvement in procedures and services to create more efficient and cost-effective operations.

• Assume lead responsibility for the efficient delivery of all (branch) services.

• Ensure that a functioning and agreed upon invoicing – payment process is in place.

• Travel independently to a wide variety of off-site locations if applicable.

The Ideal Candidate:

• Bachelor’s degree or equivalent business qualifications.

• Minimum 3 years of freight forwarding or logistics industry experience.

• Proven work experience in business development.

• Proficient in Microsoft Office and CRM software.

• Strong communications, interpersonal and problem-solving skills.

• Ability to communicate up and down management hierarchy with equal effectiveness.

• Strong presentation and analytical skills.

Only shortlisted candidates will be notified.