Account Manager

People Pathfinders Sdn Bhd is hiring a Full-time Account Manager role in Bayan Lepas, Pulau Pinang. Apply now to be part of our team.

Job Summary:

• Looking for candidates available to work:
  • Monday: Morning, Afternoon
  • Tuesday: Morning, Afternoon
  • Wednesday: Morning, Afternoon
  • Thursday: Morning, Afternoon
  • Friday: Morning, Afternoon
• 2-3 years of relevant work experience required for this role

The Company

Our client is a listed and well-established global logistics company with footprints across many markets, offering a wide range of logistics solutions. They are supported by more than 18,000 employees worldwide, with a strong network across 6 continents and leading-edge technology.

The Role:

• Seek improvements in procedures and services to enhance efficiency and reduce costs.
• Implement cost savings through efficiencies or hard cost reductions.
• Design and manage CRM processes with account input; participate in scheduled QBRs locally.
• Include Branch Managers or Key Department Managers in the QBR process.
• Assist communication among key contacts and related company contacts.
• Facilitate cooperation and foster working relationships with vendors.
• Mentor or facilitate in-house teams to achieve success as per customer requirements.
• Proactively communicate technology updates and tools.
• Manage rates and yields monthly, coordinate FRQ’s and rate requests.
• Provide clear operational instructions on DLSOP for product teams.
• Ensure all accounts are aware of key contacts servicing their accounts.
• Establish and oversee reports to evaluate company performance against targets.
• Ensure functioning invoicing and payment processes, including DLSOP.
• Assist in resolving branch claims and disputes.
• Identify opportunities and keep the team updated for sales.
• Update key customer contacts with relevant industry information.
• Maintain communication lines with all key contacts at local, regional, and international levels.
• Provide advance notice of service irregularities.

Requirements:

• Degree or equivalent in Business.
• Minimum 3 years of experience in a related field.
• Skilled in defining, developing, and documenting business processes and procedures.
• Proficient in computer applications including Word, PowerPoint, and Excel.
• Exhibits customer service, project management, problem-solving, and interpersonal skills.

Only shortlisted candidates will be notified.