Account Management Coordinator

Expeditors International of Washington, Inc.; Johor Bahru; On-site; MYR 100,000 - 150,000; Full time

Job summary

A global logistics company in Johor Bahru is seeking a Customer & Project Coordinator to monitor shipment execution and support business reviews. The ideal candidate will be skilled in PowerPoint and Excel, with a background in logistics preferred. The role involves data analysis, reporting, and communication with various teams. Excellent benefits are provided, including a 13th month salary and an employee stock purchase plan.

Benefits

13 Months salary

Employee Stock Purchase Plan

Training and Personnel Development Program

Responsibilities

• Collaborate with Operations to monitor shipment project execution.
• Support Monthly/Quarterly Business Reviews by preparing data.
• Monitor performance against Key Performance Indicators.

Skills

PowerPoint skills

Excel skills

PowerBI skills

Logistics industry experience

Basic EDI skills

Basic Accounting skills

Job description

Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 18,000 trained professionals in a worldwide network of over 340 locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our services include the consolidation and forwarding of air or ocean freight, customs brokerage, vendor consolidation, cargo insurance, time-definite transportation, order management, warehousing, distribution and customized logistics solutions.

At Expeditors, we pride ourselves on being a solutions-based organization and take time to understand each customer's individual business needs. As a non-asset based organization, we have considerable flexibility when managing customers' supply chains. Due to our relationships with local suppliers and global air and ocean partners, we can provide customers with the best routing and pricing options. Our comprehensive, flexible spectrum of services is supported by leading-edge information technology that provides a high level of visibility from end to end.

https://www.expeditors.com/about-us/company

Job Description

Customer & Project Coordination

• Collaborate with Operations to monitor shipment project execution and milestones for key customers.
• Support Monthly/Quarterly Business Reviews (MBR/QBR) by preparing and optimizing data and content.
• Monitor performance against Key Performance Indicators (KPIs) or Service Level Agreements (SLAs) and highlight exceptions to relevant teams.
• Quotation & Documentation Support
• Support and Coordinate with Account Manager and Product teams in the relevant branches to gather data and rates for RFQs and quotations.
• Maintain and communicate rate details, handling instructions, and Standard Operating Procedures (SOPs) for assigned accounts.
• Exception & Performance Reporting
• Monitor and communicate exceptions to Account Managers, Operations and Customers, by generating reports on (but not limited to) shipment status, freight spend, brokerage delays, and other key metrics.
• Produce exception reports with Operations and Account Managers for continuous improvement.
• Work closely with the Account Receivable (AR) team and Payment Center to follow up on outstanding payments.
• Ensure EDI billing accuracy and alignment with customer SOPs.
• Coordinate with all parties to confirm proper EDI messaging is received.

Qualifications

• PowerPoint skills – the Account Management Coordinator will produce high quality customer-facing presentations
• Excel skills – the Account Management Coordinator will generate different types of reports from Expeditors’ proprietary systems and preparate pivot tables and charts based on customer’ or Expeditors’ requirements
• PowerBI skills (desirable) – basic knowledge of updating or refreshing data, using filters, etc.
• Logistics industry experience (desirable)
• Basic EDI skills
• Basic Accounting skills

Additional Information

Expeditors offers excellent benefits:

• 13 Months
• Employee Stock Purchase Plan
• Training and Personnel Development Program