Account Executive

C.H. Robinson; George Town; On-site; MYR 36,000 - 60,000; Full time

Job summary

A leading logistics company is seeking an Account Executive for its Global Forwarding division. This role involves driving growth and retention for smaller customer accounts by building relationships and uncovering new opportunities. Candidates should have a high school diploma, strong sales passion, and excellent communication skills, and enjoy a collaborative work environment.

Benefits

EPF contribution 15%

Group Health Insurance

Flexible Benefits

Birthday Leave

Qualifications

• High School Diploma or GED required.
• Bachelor’s Degree preferred.
• Strong analytical, communication, and sales skills.

Responsibilities

• Drive growth and retention for customer accounts.
• Build relationships across customer supply chain.
• Manage customer performance expectations.

Skills

Sales passion

Attention to detail

Analytical skills

Communication skills

Education

High School Diploma or GED

Bachelor’s Degree

Job description

C.H. Robinson is seeking a Account Executive to join our Global Forwarding division.The Account Executive(AE)is responsiblefordriving growthandretention for smaller-sized net revenue customers’accounts.Primaryfocus onbuilding relationships and routineswhichretainthe business whilethrough qualificationuncover potential growth opportunities within theiraccount base.

The Account Executiverole isresponsibleforincreasing branch revenue by developing existing accounts with a measured cadence of customer contact, working with pricing teams to ensure market competitiveness, enhancing revenue through process improvements and customer adhesion by cross-selling new products or services.

Responsibilities:

BusinessDevelopment:

• Builds credible and personalized relationships at multiple levels across functional departments within the customer supplychain
• Leverages networkSMEsto collaborate on the solution and pipeline development of product, mode, or service lineopportunities
• Conducts regular business reviews as needed by the account to uncover new opportunities for growth, increase sales, and retain and grow thebusiness
• Proactively manages customer pricing strategy by leveraging internal tech,tools,andSMEs
• Expands market share by driving a qualification process with an active opportunity pipeline in Atmosphere
• Communication plan to provide timely and relevant updates on the market and CHR

Customer Experience:

• Creates and manages to AccountSOP
• Acts as an advocate for customers, internally conveying customer-specific needs across the organization to ensure proper alignment and prioritization ofresources
• Manages to customer performance expectations by ensuring quality execution against collaborating with internal partners to identify and resolve issues in a timelymanner
• Accountable to customer feedback, inclusive but not limited to NPS survey corrective response actionplanning
• Participates in account implementation and transition from salesteam

Efficiency&Financial Accountability:

• Proactive reviews of financial results, volume, and service performance reports and reacts appropriately to create efficiencies and drive continuousimprovement
• Accountable to adopt and apply new tools and processes that improve overallworkflow
• Regularly reviews AR dashboard and ensures timely action is taken withcustomers
• Other duties or responsibilities as assigned according to the team and/or country specific requirements

QUALIFICATIONS

Required:

• High School Diploma or GED
• Ability to travel 30-50%

Preferred:

• Bachelor’s Degree from an accredited college or university
• Passion for sales and building customer relationships
• Attention to detail and strong analytical skills
• Strong written, verbal, and presentation communication skills, including the ability to persuade, motivate and influence others
• Ability to define, develop and document business processes and procedures
• Driven, enthusiastic, persistent, confident, highly motivated and results focused
• Values a diverse and inclusive work environment

If this sounds like the job for you, let's talk! We can't wait to hear from you!

Equal Opportunity Employer

C.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.

Benefits
• EPF contribution 15%
• Group Health Insurance
• Flexible Benefit (Dental treatment or Optical purchase)
• Birthday Leave