Account Director - APAC - Fintech Ancillaries

Hopper; Kuala Lumpur; On-site; USD 60,000 - 90,000; Full time

Job summary

Hopper is seeking an Account Director for its Fintech Team to drive success with airline partners across APAC. The role involves managing strategic partnerships, leading product development, and ensuring fintech solutions align with airline goals. Ideal candidates will possess strong analytical and interpersonal skills, and familiarity with the airline industry is a plus. Join a dynamic team at a leading travel platform and contribute to innovative fintech solutions.

Benefits

Competitive salary with pre-IPO equity packages

Carrot Cash travel stipend

Flexdesk All Access Pass & Work-from-home stipend

Open communication with management

Dynamic teams with a massive impact

Qualifications

• Strong interpersonal and communication skills.
• Proven ability to manage and grow strategic partnerships.
• Excellent analytical skills with experience in data-driven decision-making.
• Familiarity with airline operations is a strong plus.
• Proficiency in Mandarin is a bonus.

Responsibilities

• Build and manage relationships with airline partners.
• Lead the development and launch of new fintech products.
• Optimize existing fintech solutions for airlines.
• Leverage data to monitor product performance.

Skills

Interpersonal skills

Analytical skills

Project management

Creativity

Job description

About The Job

As an Account Director within the Fintech Team at HTS, you will be responsible for driving the success of our fintech solutions with airline partners across APAC.

You will work closely with airlines to launch new products, optimize and grow existing solutions, and develop new opportunities that drive both business growth and enhance the traveler experience.

You’ll be at the intersection of strategy, product development, and partnership management, working directly with airline stakeholders to ensure our fintech products align with their business objectives and success metrics.

This role requires a combination of strong interpersonal skills, creativity, and analytical ability to navigate complex airline ecosystems and deliver impactful results.

What would your day-to-day look like?

• Build & Manage Strategic Partnerships: Cultivate and manage relationships with airline partners to understand their needs, challenges, and opportunities in the fintech space.
• Product Development: Lead the development and launch of new fintech products for airlines. This includes driving product vision, collaborating with internal teams, and ensuring alignment with airline partners’ goals and success metrics.
• Optimize Existing Solutions: Work with airlines to improve and grow existing fintech products, ensuring they meet evolving business needs and maximize ancillary revenue opportunities.
• Data-Driven Insights: Leverage analytical tools and data to monitor product performance, assess customer feedback, and make data-backed decisions to optimize product offerings.
• Cross-Functional Collaboration: Work closely with internal teams (engineering, design, marketing, and customer success) to deliver seamless product experiences.
• Market Intelligence: Stay up-to-date with trends in the fintech and travel industries to anticipate market shifts and identify new opportunities for innovation.
  
  

An Ideal Candidate Has

• Strong interpersonal and communication skills to engage with stakeholders at all levels.
• Proven ability to manage and grow strategic partnerships.
• Excellent analytical skills with experience in data-driven decision-making.
• Creativity and strategic thinking to identify new opportunities in the fintech and travel spaces.
• Strong project management and organizational skills.
• Familiarity with airline operations, challenges, and revenue streams, or previous experience working within the airline industry is a strong plus.
• Proficiency in Mandarin is a bonus.
  
  

Perks And Benefits Of Working With Us

• Well-funded and proven startup with large ambitions, competitive salary and the upsides of pre-IPO equity packages.
• Carrot Cash travel stipend
• Flexdesk All Access Pass & Work-from-home stipend
• Entrepreneurial culture where pushing limits and taking risks is everyday business
• Open communication with management and company leadership
• Small, dynamic teams = massive impact
  
  

More About Hopper

At Hopper, we are on a mission to become the leading travel platform globally – powering Hopper’s mobile app, website and our B2B business, HTS (Hopper Technology Solutions). By leveraging massive amounts of data and advanced machine learning algorithms, Hopper combines its world-class travel agency offering with proprietary fintech products to bring transparency, flexibility and savings to travelers globally. We have developed several unique fintech solutions that address everything from pricing volatility to trip disruptions – helping people travel better and save more on their trips.

The Hopper platform serves hundreds of millions of travelers globally and continues to capture market share around the world. Ranked the third largest online travel agency in North America, the Hopper app has been downloaded over 120 million times and has become largely popular among younger travelers – with 70% of its users being Gen Z and millennials.

While everyone knows us as the Gen Z and Millennial travel app, Hopper has evolved to become much more than that. In recent years, we’ve grown into a global travel agency and travel fintech provider that powers some of the world’s largest brands.

Through HTS, our B2B division, the company supercharges its partners’ direct channels by integrating our fintech products on their sites or powering end-to-end travel portals. Today, our partners include leading travel brands like Capital One, Nubank, Air Canada and many more.

Here are just a few stats that demonstrate the company’s recent growth:

Hopper sells billion worth of travel and travel fintech every year. In 2023, over 1.3 billion trips were planned through the Hopper app and our HTS partnerships.

Our fintech products – including Price Freeze, Flexibility for Any Reason and Flight Disruption Assistance – have exceptionally strong CSAT because the terms are always clear, and customers receive instant, no-questions-asked resolutions.

Almost 30% of our app customers purchase at least one fintech product when making a booking; and consumers are 1.6x more likely to repurchase if they add fintech to their booking vs if they booked just travel.

Given the success of its fintech products, Hopper launched a B2B initiative, HTS (Hopper Technology Solutions), which represents more than 50% of the business.

Through HTS, any travel provider (airlines, hotels, banks, travel agencies, etc.) can integrate and seamlessly distribute Hopper’s fintech or travel inventory on their direct channels. As its first HTS partnership, the company partnered with Capital One to co-develop Capital One Travel, a new travel portal designed specifically for cardholders. Other HTS partners include Air Canada, Uber, CommBank, Nubank, Flair Airlines with many more in the pipeline.

Featured in Apple’s Best of the App Store list of Essential Travel Apps in 2023 and recognized by the likes of Fast Company’s Most Innovative Companies, Hopper has been downloaded over 120 million times and continues to have millions of new installs each month. Hopper is now the #3 largest online travel agency in North America and 70% of our app customers are Gen-Z and millennials travelers.

Hopper has raised over $750 million USD of private capital and is backed by some of the largest institutional investors and banks in the world. Hopper is primed to continue its acceleration as the world’s fastest-growing mobile-first travel marketplace.

Come take off with us!