Account / Customer Management & Business Development Executive

ASE Electronics Malaysia; Bayan Lepas; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading company in the electronics industry is looking for an Account / Customer Management & Business Development Executive. This role involves managing customer accounts, achieving sales targets, and fostering relationships with clients. Ideal candidates will have experience in program management within the semiconductor industry and proficiency in both English and Mandarin. Join a dynamic team to Drive growth and contribute to exciting projects.

Qualifications

• Minimum 3 years’ working experience in program management within the semiconductor or electronics industry.
• Fluent in both English and Mandarin.
• Strong problem-solving and detail-oriented.

Responsibilities

• Oversee management of assigned customer accounts.
• Achieve revenue and organic growth targets.
• Build and maintain strong relationships with customers.

Skills

Presentation skills

Problem-solving

Numerical analytical skills

Communication

Education

Bachelor Degree

Job description

Account / Customer Management & Business Development Executive

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Provide proactive customer-oriented services and be responsible for building up a business through gaining new customers and increasing core customer market share.

Primary Responsibilities:

• Oversee the management of assigned customer accounts.
• Achieve revenue and organic growth targets.
• Handle RFQs, pricing, legal matters, and negotiations within designated areas.
• Drive the customer/account P&L, focusing on sales, margins, mark-ups, contribution goals, inventory goals, and other cost drivers.
• Build and maintain strong relationships with customers through timely and accurate data sharing.
• Understand customer contracts and their impact on production and processes.
• Serve as the primary communication channel for customers and manage escalations.
• Conduct customer satisfaction reviews and implement corrective actions.
• Act as the PIC and coordinator for all customer visits.
• Lead customer programs and cross-functional management, collaborating with project managers to meet customer requirements and objectives (e.g., VA/VE, NPI, Transfer programs).
• Identify and develop new business opportunities through market research and lead generation.
• Collaborate with the ASE global sales team to identify and drive opportunities.
• Work with the NPI team to oversee NPI progress to meet customer NPI and mass production schedules.
• Responsible for materials liability claims and other related commercial claims from customers.

Qualifications & Experience:

• Bachelor Degree with minimum 3 years’ working experience in program management within the semiconductor or electronics industry.
• Assertive and self-motivated with the ability to work independently and in a team environment.
• Excellent presentation skills and ability to prepare presentation materials.
• Ability to interact with all levels/positions, including senior management.
• Fluent in both English and Mandarin as needed to support Europe or Asia markets.
• Able to problem-solve, prioritize, multitask, and continuously improve processes and capabilities.
• Strong problem-solving and numerical analytical skills. Meticulous and detail-oriented.
• Understanding of product development life cycle and supply chain processes such as forecasting, planning, inventory management, operations, manufacturing, procurement, sourcing, transportation, and warehousing.

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Your application will include the following questions:

• Which of the following types of qualifications do you have?
• Which of the following statements best describes your right to work in Malaysia?
• How many years' experience do you have as a business development executive?
• What is your expected monthly basic salary?
• How many years' experience do you have as a Customer Service Executive?
• How many years' experience do you have as a Program Management Executive?
• Which of the following languages are you fluent in?

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