(A) System Engineer (Voice Data Support)

Upscale Sdn Bhd; Kota Kinabalu, Alor Setar; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading company is seeking a System Engineer (Voice Data Support) to manage deployment, maintenance, and support in various locations across Malaysia. Ideal candidates are proactive, possess strong technical knowledge, and are open to fresh graduates. This role may require working outside normal hours to ensure 24x7 operations.

Qualifications

• Fresh graduates are encouraged to apply.
• Own transportation is mandatory.
• Extensive travelling within Malaysia is required.

Responsibilities

• Deployment, installation, testing, and commissioning of systems at customer premises.
• Diagnose and troubleshoot system & network issues, resolving hardware or software faults.
• Provide telephone and remote support.

Skills

Strong technical knowledge in telecommunication and computer infrastructure

Good communication skills in English or Bahasa Malaysia

Strong problem-solving skills

Education

Diploma or university degree in Computer Science, IT, or equivalent

Job description

About the job (A) System Engineer (Voice Data Support)

Job Title: System Engineer Voice Data Support (for Alor Setar, KK, Sabah)

- Voice & Data

Job Description

Responsibilities:

1. Deployment, installation, testing, and commissioning of systems and parts at customer premises.
2. Perform preventive and corrective maintenance.
3. Diagnose and troubleshoot system & network issues, resolving hardware or software faults.
4. Analyze, follow-up, and resolve support inquiries from customers and vendors.
5. Collaborate with the team to identify, troubleshoot, and resolve technical problems.
6. Maintain, improve, and share technical knowledge; explore new technologies with the team.
7. Provide telephone and remote support.
8. Conduct user and technical training, where applicable.
9. Prioritize and manage multiple open cases.
10. Establish good working relationships with customers.
11. Work outside normal hours or weekends occasionally to support 24x7 operations.

Requirements:

• Own transportation is mandatory.
• Extensive travelling within Malaysia is required.
• Diploma or university degree in Computer Science, IT, or equivalent.
• Strong technical knowledge in telecommunication and computer infrastructure.
• Independent, proactive, passionate about technical skills, results-oriented, and eager to succeed.
• Good communication skills in English or Bahasa Malaysia.
• Interpersonal skills, self-motivated, customer-focused, outgoing, and analytical.
• Strong problem-solving skills.
• Fresh graduates are encouraged to apply.
• Malaysian citizens only.

Additional details:

• Job Type: Permanent or Contract
• Locations: HQ Kuala Lumpur, Alor Setar, KK, Sabah
• Salary Range: RM2,500.00 to RM4,000.00

Q&A

• Open for fresh graduates? [Yes, experience in technical field preferred, but fresh graduates can also apply]
• Open race? [Male only with own transport]
• Candidate training in KL? [Yes, at least 1 month]