(A) Solution Specialist (Contact Center Software Solution)

(A) Solution Specialist (Contact Center Software Solution)

Job Openings: Solution Specialist (Contact Center Software Solution)

About the job

Job Title: Solution Specialist (Contact Center)

Job Description

Responsibilities:

1. Manage new customer projects from requirement gathering, deployment, testing, user training, commissioning, to maintenance.
2. Troubleshoot system and network issues, diagnose and resolve hardware or software faults.
3. Analyze, follow-up, and resolve support inquiries from customers, vendors, and colleagues.
4. Collaborate with team members to identify, troubleshoot, and resolve technical problems.
5. Maintain, improve, and share technical knowledge; explore new technologies with the team.
6. Prioritize and manage multiple open cases simultaneously.
7. Establish good working relationships with customers and internal developers.
8. Occasionally work outside of normal hours or on weekends to support 24x7 operations.

Requirements:

• University degree in Computer Science, IT, or equivalent.
• At least 1 year of development/support experience in Contact Center platforms.
• Strong knowledge in Genesys Platform deployment and support, Databases (SQL, Oracle, Postgres), HTML5, CSS3, Kubernetes, Cassandra, JSON, Webservices (Rest/Soap API), Linux (Redhat/CentOS).
• Exposure to Contact Center & Telephony concepts is a plus.
• Independent, proactive, passionate about technical skills, results-oriented, and eager to succeed.
• Excellent communication skills in English and Bahasa Malaysia, both written and spoken.
• Good interpersonal skills, self-motivated, customer-focused, outgoing, and analytical.
• Strong problem-solving skills.
• Fresh graduates are encouraged to apply.
• Applicants must be Malaysian citizens.