(A) Manager, Application Monitoring & Support

Upscale Sdn Bhd; Kuala Lumpur; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading company in Kuala Lumpur is seeking a Manager for Application Monitoring & Support. This role involves managing monitoring tools like Dynatrace, providing technical support, and collaborating with various teams to enhance application performance. Ideal candidates will have experience in a technical environment, strong problem-solving abilities, and excellent communication skills.

Qualifications

• Manage and support Application monitoring tools.
• Experience with Linux, Shell scripting, and networking concepts.
• Excellent communication skills for team collaboration.

Responsibilities

• Perform setup and administration of monitoring tools.
• Design monitoring solutions for internal and external teams.
• Investigate and resolve major incidents.

Skills

Technical Support

Problem Solving

Communication

Networking Concepts

Education

Degree in IT or related field

Tools

Dynatrace

Linux

Shell scripting

Oracle

EBS

SOA

Unix

Sun Solaris

Job description

(A) Manager, Application Monitoring & Support

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

About the job (A) Manager, Application Monitoring & Support

Manage and provide technical support on Application monitoring tools such as Dynatrace

• Perform administration, setup and review of alerting for verifying the integrity and availability of all hardware, server resources, systems and key processes.
• Design and implement Dynatrace monitoring solutions that meet the needs of our internal teams and external clients.
• Ongoing setup of alerts and processing thresholds.
• Provide education / training to other team members as well as other IT departments of how to use the tool in a productive, efficient way to identify potential problem areas.
• Proactive investigation of potential problem areas based on monitoring statistics.
• Creation of monitoring dashboards and key metrics for IT leadership.
• Investigate & resolve issues resulting from major incidents as part of incident management and provide detailed root cause analysis.
• Familiarity with networking and storage concepts
• Experience with Oracle, EBS, SOA is a plus
• Experience with Linux, Unix & Sun Solaris systems
• Experience with Shell scripting and other scripting tools
• Ability to be proactive, creative problem solver and work well under pressure
• Excellent verbal and written communication skills
• Work collaboratively with other departments and functional teams to coordinate effective solutions.
• Knowledge of current documentation materials, methods, technology and practices
• Ensure company standards and procedures are followed